IT Professional

ANDREW N. HOUGHTON

Sacramento, CA *****

******.*.********@*****.***

916-***-**** (Message)

QUALIFICATIONS SUMMARY

An analytical and detail-oriented technical professional with extensive experience in systems analysis, network administration, technology solutions, senior management, system administration, desktop administration, LAN/WAN administration and customer relations. Proven aptitude for analyzing problems in a fast-paced environment and finding innovative solutions to develop and simplify procedures. Established capabilities in making decisions and implementing convenient logical solutions to technically oriented issues. Strong relationship builder capable of partnering with clients, staff and administration. Team Player, well organized and able to adapt to new situations. Able to implement winning strategies through creative methods and demonstrated expertise in promoting business goals and objectives.

TECHNICAL SKILLS

Windows Server versions including 2008/2012/2016/2019,2022, Enterprise, Essentials, Data Center and Standard server, Small Business Server 2008/2011, Windows 7/8/10/11, Windows Vista and Windows XP workstation operating systems. Windows Server Administration using Active Directory, Group Policy, LDAP, Radius, WSUS, and Netwrix. Backup technologies including Veeam, Datto, Axcient, Crashplan and Windows Backup. Virtualization services including Citrix XEN Desktop/App/Server, Windows Hyper-V and VMware ESXi/VCenter/VMotion Technologies. Email technologies including Online Mail Management using Exchange online, Azure and On-Premises Microsoft Exchange Server 2010/2013, 2016, 2019 and2022. Online Infrastructure Management using Hybrid environments, PaaS, IaaS and SaaS technologies. Firewall devices including Fortigate, Sophos, SonicWALL and Watchguard. Significant experience with and understanding and implementing of LLDP, TCP/IP, NFS, DHCP, SMB, SMTP, DNS, VPN and FTP/SFTP, HTTP, HTTPS, SSH and SSL protocols. Misc. applications such as Kofax, QuickBooks, Service Now and ConnectWise. Antivirus software including Norton, McAfee EPO, ESET Enterprise Antivirus and Trend Micro Worry-Free Business Security. Monitoring software including F5, PRTG and LAN Sweeper.

Veterinary Information Network

Sr. Network Administrator 2020 - 2021

Responsible for providing computer hardware / software support to all VIN staff, members, and other IT team members. Responsible for IT infrastructure administration, health checks and responsible for day-to-day flow of open support requests and functionality of servers and workstations on the Davis campus. Work with vendors to resolve any internal issues or problems that appear at companies hosted data center. Assisted with analysis, design and planning of network infrastructure. In charge of keeping antivirus on all workstations up to date and deploying Windows Updates to all the workstations and servers on the network. Oversaw and performed scheduled maintenance on computer hardware as necessary and maintained and created appropriate documentation as needed. Set project priorities and ensure timeliness of completion of IT projects. Perform implementation, testing, maintenance and updates of all server room and data center equipment. Develop standards for network management, refine and document processes. Install, test, and repair computers and peripheral equipment. Configuration and setup of new staff and consultant computers. Assist with network monitoring and alerts of hardware, software and backups. Configure, support, and maintain standards of conference computer equipment. Participate in IT department meetings and assisted IT programmers and web developers as requested. Assisted in the implementation and completion of computer-related projects. Created and maintained appropriate documentation on server and network infrastructure and software procedures.

AllCovered (Konica Minolta Business Solutions)

Primary System Engineer 2018 - 2020

Provided technical services and support as the primary engineer to clientele throughout Sacramento, Reno, Napa and Bay Area. Worked escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions. Performed network assessments, security audits and new client consultations. Participated in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients. Documented maintenance for all computer systems and network infrastructure using remedy and other internal applications. Communicated with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Tappan Solutions, Roseville, California

Senior System Administrator 2017-2018

Managed Services System Administrator providing support for all Software, Hardware, and Networking platforms. Performing routine network startup and shutdown procedures and maintaining control records. Worked with CEO to analyze and create technical specifications/ requirements for projects within set time frames to meet business needs. Performed detailed analysis of support processes to identify deficiencies and improve solutions which impacted the enterprise effectiveness while providing the basis of issue resolution. Administered all Microsoft Partner customers and Office 365 accounts. Supported all Windows Server, Office 365, AD domains, patching, and backups. Developed and implementation group policies and security standards. Mentoring Tier 1 Technical Support members with effective troubleshooting techniques

PACIFIC SPECIALTY, Sacramento, California

IT Support Administrator, 2016-2017

Support end users with Software, Hardware, or Networking issues with their IT Devices. Documented all work in ServiceNow helpdesk software and maintained company’s organizational SOP’s standards and procedural documentation for IT department. Administered Users Email and Infrastructure Accounts through Office 365. Assisted users with AS400 workstation and Resolved Account issues through IBM Infrastructure throughout company.

PATRIOT NATIONAL INSURANCE, Sacramento, California

CSC Technician, 2012-2014

Assisted internal clients with daily activities using Citrix connection methods as well as terminal services procedures. Worked closely with other techs on various complex projects for new technology solutions to update our network to keep up with technology demands. Researched new technologies and contributed ideas to team. Driven to achieve results and exceed expectations to ensure long-term success of an organization. Served as main liaison for all Kofax operations throughout the company.

THE THOMAS GROUP, Sacramento, California

System Administrator, 2009-2011

Provided main client / server support for all client virtual enterprise systems and desktops. Provided main support for Microsoft Terminal Servers using Network Load Balancing technologies. Supported DNS infrastructure, DHCP, WINS, Group Policy, Microsoft Exchange, server installations, maintaining network connectivity, printer connectivity and 100% user and computer uptime. Deployed backup solutions using Storage Craft technologies throughout all client businesses. Performed installation, configuration, troubleshooting and routine maintenance for Windows 2000, 2003 and 2008 Oversaw servers including group policy deployments, user and group administration, software upgrades, printer setup, connectivity, network monitoring and RIS. Maintained Windows updates for all PC’s, local and remote using WSUS, SUS, Saaz deployment and LogMeIn technologies. Helped build and migrate physical servers to virtual platforms using Microsoft Virtual Server and Hyper-V technologies.

DDK Communications, Roseville, California

Network Administrator, 2002-2008

Installed, diagnosed, repaired and upgraded computer systems and software. Consulted, setup and provide maintenance for small business, Windows LANs. Built custom OEM PCs with latest generation technology.

Provided expertise in imaging computers using Acronis and Shadow Protect. Performed installation, configuration, troubleshooting and routine maintenance for Windows 2000, 2003 and 2008 Oversaw servers including group policy deployments, user and group administration, software upgrades, printer setup, connectivity, network monitoring and RIS. Maintained Windows updates for all PC’s, local and remote using WSUS, SUS, Saaz deployment and LogMeIn technologies. Helped build and migrate physical servers to virtual platforms using Microsoft Virtual Server and Hyper-V technologies. Assisted customers with installations and maintenance of SonicWall BDR’s, Baremetal Server applications and terminal servers. Administered customer’s sites using Zenith NOC control.

PLUMCHOICE, Bedford, Massachusetts

Level II Technician, 2004-2008

Provided 2nd level technical support for home and small business users. Received escalation calls from other technicians. Served as one of three members taking incoming questions and queries from Circuit City employees. Mentored team of ten technicians by taking escalations and training in soft skills.

Maintained documentation for daily technical reference. Supported home users with antivirus, spyware, and other miscellaneous software. Developed and maintained company knowledgebase for all technicians’ day to day duties. Trained users and companies, including Circuit City and Comcast on common spyware removal tactics and procedures.

EDUCATION

Self-Taught Course and completed Certification.

Azure- Fundamentals AZ-900 Course and Certification

Self-Taught Course and completed Certification.

VMWare Certified Associate – DCV, 2018

Self-Taught Course and completed Certification.

Citrix Certified Associate – Virtualization, 2017

Teck Skills of Sacramento

MCSE Certification, 2011

Tech Skills of Sacramento

CompTIA A+ Certification, 2011

MTI College of Business and Technology, Sacramento, California

Diploma in Microcomputer Operations, 2000

Bella Vista High School, Sacramento, CA

High School Diploma, 1997

CERTIFICATIONS

Citrix Certified Associate - Virtualization

VMWare Certified Associate – DCV

Microsoft Azure Fundamentals

Microsoft Certified System Engineer

Microsoft Certified Systems Administrator

Microsoft Certified Technology Specialist

CompTIA A+

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