Office & Client Services Professional (Bilingual)

GLEDIMAR RAMIREZ

West Valley City, UT

Phone: 801-***-**** Email: ************@*****.***

LinkedIn: linkedin.com/in/gledramirez

PROFESSIONAL SUMMARY

Organized and people-focused Office & Client Services Professional with 7+ years of experience in front-desk operations, client intake, office administration, and social media/community engagement. Known for strong customer service, multitasking, fast adaptation to technology, and bilingual communication (English/Spanish). Thrives in fast-paced environments while maintaining professionalism and accuracy.

CORE SKILLS

Customer Service, Client Intake, Office Administration, Social Media Support, Multitasking, Calendar & Appointment Management, Data Entry & CRM, Computer & Technology Support, Problem Solving, Fast Learner, Professional Communication, Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Campos Law Firm — Front Desk / Legal Intake Specialist (Nov 2025 – Present)

• Serve as first point of contact for clients in a high-volume legal office

• Conduct client intake, gather case information, and ensure accurate documentation

• Answer and route calls, schedule appointments, and manage calendars

• Maintain confidentiality while handling sensitive client information

• Support attorneys and staff with administrative and technology-related tasks

BN by Augeo — Senior Client Solutions Manager (Mar 2024 – Jul 2024)

• Delivered tailored client solutions to improve satisfaction and retention

• Coordinated communication strategies and supported digital engagement

• Collaborated with internal teams to ensure smooth project execution

BN by Augeo — Community Divisional Manager (Apr 2020 – Mar 2024)

• Managed community engagement initiatives, including social media outreach

• Coordinated events, campaigns, and online communication

• Streamlined administrative processes, reducing response times by 20%

• Trained and supervised teams to improve efficiency and service quality

Walmart — Assistant Manager / Facilitator I (Mar 2017 – Apr 2020)

• Supervised daily operations and front-end customer service

• Trained employees and supported onboarding

• Resolved customer issues and improved operational efficiency

LANGUAGES

English — Fluent Spanish — Fluent

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