Detail-Oriented Remote Customer Service Professional

CYNTHIA CALVERT

Yukon, OK *****

******************@*****.*** · 405-***-****

SUMMARY

Detail-oriented customer service professional with experience supporting customers, managing information, and following established procedures in healthcare, call center, academic, and retail settings. Recognized for reliability, accuracy, and clear communication. Seeking a remote customer service role requiring professionalism and consistency. SKILLS

● Customer Service & Client Support

● Written Communication & Information Review

● Time Management & Task Prioritization

● Documentation Accuracy & Proofreading

● Observation & Attention to Detail

● Procedure Compliance & Deadline Management

EXPERIENCE

CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT

● Assisted customers and patients through phone and in-person interactions

● Resolved inquiries while maintaining professionalism and confidentiality

● Documented information accurately using established systems

● Applied active listening to ensure understanding and resolution

● Maintained service standards in fast-paced environments CALL CENTER & REMOTE COMMUNICATION

● Managed scheduling, correspondence, and record maintenance

● Served as first point of contact for offices and departments

● Reviewed documents for accuracy and completeness

● Followed written procedures and organizational guidelines

● Supported daily operations through reliable task execution FRONT DESK & OFFICE OPERATIONS

● Prioritized tasks to meet deadlines and service expectations

● Monitored workflows to ensure consistency and accuracy

● Followed instructions with minimal supervision

● Maintained focus on detail across repetitive tasks

● Adapted quickly to changing priorities

PROFESSIONAL HISTORY

CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER) CONVERGY’S, MOORE, OK RECEPTIONIST / ADMINISTRATIVE SUPPORT OU HEALTH SCIENCES CENTER, OKLAHOMA CITY, OK LIBRARY TECHNICIAN OU HEALTH SCIENCES CENTER, OKLAHOMA CITY, OK CUSTOMER SERVICE ASSOCIATE BOWMAN ORTHOPEDICS, OKLAHOMA CITY, OK EDUCATION & CERTIFICATIONS

MEDICAL SECRETARIAL STUDIES - CANADIAN VALLEY TECHNOLOGY CENTER SECRETARIAL STUDIES - WRIGHT BUSINESS SCHOOL

HIGH SCHOOL DIPLOMA - LUTHER HIGH SCHOOL

Contact this candidate