Customer-Focused Front Desk & Hospitality Professional

Rattil Chowdhury

San Luis Obispo, CA *****

******************@*****.*** · 805-***-****

Availability: Everyday (Tue past 12pm)

Skills: Exceptional Customer Service, Communication & Interpersonal Skills, Active Listening Empathy, Problem-Solving, Teamwork, Adaptability & Flexibility, Attention to Detail, Reservation and Property Management Systems, Administrative & Organizational Skills (Handling paperwork, managing records, answering multiple phone lines, and general clerical duties), Cash Handling & Billing, Local Knowledge (knowledge on local attractions, restaurants, and transportation to provide recommendations to guests).

EDUCATTION

High school Diploma – San Luis Obispo High, CA

B.Sc. in Software Engineering (expected 2028) – CalPoly at San Luis Obispo, CA

EXPERIENCE

July 2025 – October 2025

Front Desk Service Agent, Lamplighter Inn & Suites, San Luis Obispo

- Managed and schedules check-ins, reservations, and check-outs of hotel guests

- Managed hotel employees, phone calls, and paychecks

- Tended to guest needs, and resolved room & hotel related on-job issues

November 2021 – May 2023

Barista, Barnes and Nobles San Luis Obispo

- Trained and memorized all Starbucks related products

- Food Handlers Licensed: Served and sold books, food, and drinks to customers

- Managed and regulated a café

- Trained employees on Barnes and Nobles Café procedures

July 2021 – September 2021

Host, Gold Rush Steakhouse, Madonna Inn San Luis Obispo

- Host at Gold Rush Steak House Restaurant

- Managed cash register, employee tips and paychecks, money flow

- Managed and scheduled reservations and appointments for incoming customers

July 2021 – October 2021

Salesfloor Associate, Old Navy San Luis Obispo

- Salesfloor retail associate at Old Navy San Luis Obispo

- Managed Cash Register, on-floor clothing and merchandising

- Upselling and promoting member loyalty rewards and Old Navy Visa Credit Cards

Spring 2016 – Winter 2017

Math Tutor, Grade Potential Tutoring San Luis Obispo

- High school and College Calculus and Algebra Tutor

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