Dynamic Customer Service & Sales Professional

JILLIAN SOSA

n Mansfield, TX n 636-***-**** )n *************@*****.***

Professional Summary

Motivated and dependable professional with proven experience in customer service and sales. Recognized for maintaining a positive attitude and delivering exceptional results under pressure. Quick learner with a strong work ethic and the ability to thrive both independently and in team settings. Work Experience

Sales Associate — Spectrum/Charter, Saint Ann, MO (09/2023 – Present)

• Manage customer accounts and provide personalized solutions to ensure satisfaction and retention.

• Thrive in a fast-paced environment with minimal supervision while meeting performance goals.

• Demonstrate strong communication and organizational skills to deliver consistent results on tight deadlines.

Server — Syberg’s, St. Peter’s, MO (03/2023 – 09/2023)

• Delivered excellent service to guests during dinner and latennight shifts in a highnvolume restaurant.

• Maintained a welcoming, familynfriendly atmosphere for guests of all ages and events.

• Efficiently handled orders, coordinated with kitchen staff, and ensured guest satisfaction.

• Key Achievement: Awarded ‘Server of the Month’ for exceptional customer service and teamwork. Education

Holt High School — Wentzville, MO

Diploma Earned: May 2022

Key Skills

• Customer Service & Sales Support

• Time Management & Organization

• Problem Solving

• Communication & Teamwork

• Adaptability & Quick Learning

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