Restaurant Supervisor Resume Title: High-Performance Restaurant

ELEGON EREGHE

Norfolk, VA, USA

(+***) 810-***-**** (Mobile) *********@*****.***

PROFESSIONAL SUMMARY

Operations and Customer Service Professional with over 6 years of experience delivering high- quality customer support across retail, call center, and food service environments. Demonstrated expertise in inbound and outbound call handling, complaint resolution, CRM documentation, team supervision, and service quality assurance. Skilled at managing high-volume customer interactions, meeting performance targets, and maintaining service excellence in fast-paced settings. Strong interpersonal skills, attention to detail, and ability to work independently or lead teams to achieve operational and customer satisfaction goals. CORE SKILLS

• Customer Service & Support

• Inbound and Outbound Call Handling

• Email, Chat and Social Media Support

• Complaint Resolution and Escalation

• CRM and Ticketing Systems

• Call Documentation and Data Entry

• Sales Support and Upselling

• Team Supervision and Training

• Customer Satisfaction and Retention

• Time Management and Multitasking

• Point of Sale (POS) Operations

WORK EXPERIENCE

Retail Team Lead Bella Luxe Fashion Boutique September 2023 – November 2025

• Managed front-of-store operations during peak trading periods, ensuring orderly service flow and consistent customer handling.

• Supervised sales associates on shift, providing direction to meet service standards and daily sales objectives.

• Assisted customers with product selection and enquiries, supporting conversion and repeat business.

• Trained staff on POS operations, service procedures, and loyalty program processes.

• Allocated registers, coordinated breaks, and adjusted staffing in response to customer volume.

• Addressed customer issues and transaction queries, ensuring resolution in line with store policies

Supervisor / Team Lead Tantalizers, Fast Food Restaurant, Ibadan, Nigeria January 2021 – September 2023

• Oversaw front-of-house operations to maintain service speed, order accuracy, and queue management.

• Prepared staff schedules, monitored attendance, and adjusted shifts to meet peak demand requirements.

• Assigned daily tasks and monitored compliance with hygiene, safety, and service standards.

• Resolved customer complaints and service failures, escalating issues where required.

• Trained and supervised new and existing staff on operational procedures and customer handling.

• Completed shift handovers, basic reports, and cash control checks to support management oversight.

Administrative Officer Guinness Nigeria Plc – Benin, Nigeria April 2017 – January 2020

• Provided administrative and clerical support to daily office operations, ensuring efficient workflow and task completion.

• Managed internal and external communications, including calls, emails, and correspondence, routing enquiries appropriately.

• Maintained accurate records, databases, and filing systems in line with data protection and organizational policies.

• Prepared routine reports and performed data entry using CRM and internal management systems.

• Coordinated schedules, follow-ups, and information flow between supervisors, team members, and departments.

• Supported compliance with organizational policies, data protection standards, and record- keeping requirements

EDUCATION & CERTIFICATIONS

• University of Benin, Edo State – B.Sc. Banking & Finance (2012)

• New Horizons – Certificate in Microsoft & Excel Functions REFREREES

Available on request.

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