Network Systems Administrator in Training
Resume:
STEPHEN
FORTUIN
*****.*******@*****.***
Redwater, AB
SKILLS
● Technical Assistance
● Hand and Power Tools
● Troubleshooting and Resolution
● Troubleshooting Skills
● Safety Awareness
● Customer Service
● Equipment Maintenance
● Quality Control
● Environmental Compliance
● CompTIA Network+
● Microsoft Azure Fundamentals
● Cisco Packet Tracer / CCNA Lab
Training
● Windows Server Administration
● Cloud Concepts & Virtualization
● Basic PowerShell & Command Line
● TCP/IP, DHCP, DNS, VPN
EDUCATION
CDI College
Edmonton, AB 03/2024- current
Network systems administrator
Lakeland Christian Academy
Cold Lake, AB • 03/2016
Pesticide Applicator: Pest Control
Edmonton Christian High School
PROFESSIONAL SUMMARY
Recent graduate with Network Systems Administrator diploma who is a reliable and customer-focused professional with over 11 years of experience in technical field operations, troubleshooting, and compliance, currently transitioning into IT with a focus on Service Desk support. Pursuing formal training in Network Systems Administration, including certification with CompTIA Network+, Cisco networking, Microsoft Azure fundamentals, and cloud infrastructure. Brings strong problem-solving abilities, a solid foundation in network and system troubleshooting, and growing proficiency in Windows Server, network security, and virtualization technologies. Recognized for excellent communication skills, patience, and a collaborative mindset, with a proven ability to remain calm under pressure and deliver empathetic, solution-oriented support in fast-paced environments. WORK EXPERIENCE
Ecopest Inc - Senior Technician
Edmonton, AB • 06/2016 - Current
● Accurately documented service activities and maintained detailed job reports and logs to support issue tracking and resolution.
● Ensured strict adherence to regulatory standards and safety protocols, demonstrating a strong commitment to compliance and risk mitigation.
● Effectively prioritized and organized tasks to meet tight deadlines and high-volume service demands.
● Performed routine equipment checks and maintenance, contributing to system reliability and operational efficiency. Maintained high standards of quality assurance and consistently delivered exceptional customer service.
Applied critical thinking and research skills to diagnose and resolve complex technical issues in dynamic environments.
Adapted to challenging conditions and environments, demonstrating resilience and problem-solving under pressure. Provided clear guidance and education to clients, promoting proactive solutions and preventive measures.
Followed established safety procedures and industry best practices during all service operations.
Utilized company protocols to apply technical solutions, ensuring consistent and effective service delivery.
Composed comprehensive service reports, identifying potential risks and recommending corrective actions.
Conducted thorough inspections and assessments to identify issues and determine appropriate solutions.
Managed field operations independently, including travel to client sites for on-location assessments and support.
Deployed targeted solutions to address specific issues, ensuring minimal disruption to client operations.
Performed detailed walkthroughs to evaluate system conditions, identify root causes, and recommend improvements.
Edmonton, AB • 06/2005
High School Diploma
● Educated and advised customers on preventive measures to reduce pest infestations.
● Applied pesticides to inside and outside of structures utilizing company protocols.
● Applied chemical solutions on building surfaces to eliminate pests.
● Responded to customer inquiries and complaints regarding pest control services and solutions.
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Poulins Pest Control - Pest Control Technician Edmonton, AB • 10/2012 - 06/2016
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