Multifaceted Administrative and Customer Support Professional
Resume:
SHAWANDA WILLIAMS
CONTACT INFO
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EXPERIENCE
Remx Case Manger
April 2025-December 2025
I review applications for the Merck Access Program to ensure that all required documents are included, such as Prior Authorization, the Clinical Intake Worksheet (CIW), prescription, insurance information, including Explanation of Benefits (EOBs), and Medical Necessity Letters. Once all necessary information is collected, I submit it to the Merck Access Program and close the case
Billing Customer Service Rep, RadNet Radiology
Dec 2021- April 2024
Answer patient's calls for insurance
Took their Payments for medical bills
Assist with help scheduling x rays and exams
Telvista Tech Support Agent Farmers Branch, Tx
Oct 2019-Dec 2021
Take Inbound Calls
Help customers troubleshoot Verizon equipment at home
Schedule Tech appointments to come out
Offer promotional opportunities to customers
Foreclosure Processor, Butler at Hosch Attorney at Law, Dallas, TX
Sep 2017-Oct 2019
Receive and process new foreclosure referrals for mortgage bankruptcy clients.
Create and process titles, reformation, evictions, and bankruptcy documents.
Conduct SCRA Military Searches and Consult with foreclosure attorney staff to help prepare for hearings.
Prepare Fair Debt letters upon receiving foreclosure referrals and requests and determine the reason for loan types.
Calculate per diem for FHA and other loan types, Verify and analyze foreclosure data in the case management system for accuracy.
LEAD DISPATCHER, METRO CABLE, EULESS TX
Feb 2014- Oct 2016
Outbound calls to a customer who has scheduled cable services.
Give eta’s that our tech will be in route for the scheduled installation.
Supervised a crew of 5 people completing the work schedule for the week.
EDUCATION
HIGH SCHOOL DIPLOMA
LICENSES & CERTIFICATION
License Director
SKILLS
Data analysis
Management
45+ wpm
Communication
Agility
Microsoft- Word, Excel, Power, Point, Teams
Cold calling
Jira phones
Windows
Call Center
Help desk
Dispatch
Customer service
Call escalations
Tech support
Jabber messenger system
Okta
Island Phone
Ace Phone
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