Senior Government Procurement Program Manager

Resume - Charles Eisenbies

571-***-**** (Cell Phone)

**********@*****.***

Updated Address: 205 Great Rd, Apt A4, Acton, MA 01720

Professional Summary

Mr. Charles Eisenbies has 47 years of comprehensive experience in government procurement of advanced technology solutions for Federal and State agencies. Most recently, this includes 16 years of direct experience with Federal and State business, healthcare, and financial information system evaluation, development, and deployment. He has both led and been a key member of Project Management Teams that have successfully performed a wide variety of program management support services for Department of Veterans Affairs (VA), Defense Health Agency (DHA), and other Department of Defense (DoD) and State of Florida programs. The scope of these programs has ranged from the VA Financial & Logistics Integrated Environment Program, a Clinical Video Teleconference (CVT) Scheduling System; the DHA Composite Health Care System (CHCS) and Armed Services Longitudinal Health Application (AHLTA) – which provided automation of patient health records -- as well as other large, mid-sized and smaller programs such as the State of Florida Department of Children and Families Statewide Automated Child Welfare Information System (SACWIS) and the Florida Department of Revenue Child Support Enforcement Automated Management System.

His program management services included the preparation and implementation of life cycle strategies and plans to successfully track progress and achieve program objectives; and writing, reviewing, and evaluating key documents required for program authorization, milestone approvals, responses to Government Accountability Office (GAO) audits, and government contracting with private industry. Tasks included the analysis of business processes to identify opportunities for improvement; evaluation of alternative solutions; independent analyses of risk; and earned value evaluation of cost, schedule, and technical performance of work underway. He has extensive understanding and experience in strategic planning, performing Capital Planning & Investment Control (CPIC) processes, compliance with DoD 5000 acquisition management procedures, and initiating contract start-up and transition activities using Integrated Product Teams (IPTs). Over his extensive career, he has acquired an extensive breadth and depth of knowledge of program management best practices from the stakeholder, system developer, and end user perspectives using balanced scorecard methodologies.

Also assisted and provided advice to government contracting officials in developing and reviewing key procurement documentation. These documents included acquisition plans, sources-sought surveys, plans for pre-solicitation conferences with industry, analysis of industry responses, formal requests for proposals, source selection evaluation plans, evaluation of industry proposals, requests for best and final offers, source selection decision memoranda, post-award conferences and change management. Also supported business development activities for private companies, helped create win strategies, and wrote major portions of successful technical and cost proposals that expanded corporate business portfolios.

Recent Work Experience

Since retiring in October 2018, I started working for volunteer charities, primarily Wheels-on-Wheels in Baltimore, Marland until the Covid-19 Pandemic began in late 2019. I then moved to Massachusetts to assist in supporting a close family member. Since that time, I began part-time customer service work at the Hanscom Air Force Base Commissary to earn additional income to help pay living expenses.

Commissary Delicatessen Associate – Hanscom AFB Massachusetts July 2021 – Present

Sodexo SDH Services East LLC 120 hours per month

Part-time employment (on average 100-120 hours per month) included preparing and serving specialty foods to military commissary customers. Assisted the Delicatessen Manager in performing the following additional tasks:

Ordering supplies and restocking shelves

Equipment maintenance

Setting up product display cases

Performing monthly inventory audits and summary reports to corporate management

Prior Professional Experience

Senior Project Manager, Division Manager, General Manager Oct 1998 – Sep 2018

KSJ & Associates Inc.

October 2015 – Sep 218: (Semi Retired - On average: 10 hours per month). Provided part- time senior level consulting services to senior KSJ corporate managers, to include independent documentation reviews, development of corporate policies and procedures, and inputs to contract proposals.

From January 2014 – September 2015: (Full Time: 40+ hours per month). Provided Senior-level acquisition program management subject matter expertise and assistance to the Defense Health Clinical Systems (DHCS) Program Office. Analyzed program requirements and processes, facilitated development and implementation of process improvements via standard operating procedures, and developed program documentation needed to support milestone review requirements per established DoD policies and procedures. Accomplishments included: (1) Researched and collected subject matter inputs required to complete the development of a standard operating procedure using an automated Defense Acquisition Management Information Retrieval (DAMIR) Tool; (2) Facilitated development of the Business Case that supported the continuation of work on a Blood Donor Management System (BDMS) - using Working Level IPT processes and despite programmatic turbulence, progress toward completing the Business Case significantly improved when Mr. Eisenbies was assigned this task; and (3) Developed a plan of action and draft Acquisition Decision Memorandum (ADM) to obtain timely Milestone C approval for the Blood Management Blood Bank/Transfusion Service (BMBB/TS) program – his approach was accepted and approved by the Program Manager (PM), Program Executive Officer (PEO), and Component Acquisition Executive (CAE).

From March – December 2013: (Full Time: 40+ hours per month). Fulfilled critical staffing shortages. Assigned to provide Senior-level system engineering experience needed to meet essential customer requirements for KSJ’s Defense Health Support System (DHSS) Engineering Support Contract. Specifically tasked to analyze and recommend business process improvements as well as support status reporting deliverables for Defense Information Assurance Certification and Accreditation projects. Accomplishments included: (1) Obtained and integrated inputs from project leaders to prepare comprehensive Information Assurance (IA) Weekly Status Reports required by the DHSS Chief Technology Officer (CTO) and IA Manager (IAM). Mr. Eisenbies rearranged his work schedule to accommodate late inputs from project leaders and staff reviews, completing document preparation during early morning hours and over the weekend in order to submit the report on time to the Government each Monday morning; (2) Developed performance metrics for assessing the quality of IA Plan of Action and Milestones (POA&M) process and provided monthly reports to the CTO that highlighted process improvement growth and remaining problem areas – the Government CTO commended Mr. Eisenbies a job well-done; and (3) Assigned to be the single focal point for collecting information and reconciling differences between IA Weekly Status Reports, the DHSS IA POA&M Tracker, and DHA Weekly POA&M Status Reports being generated by different organizations. Working by his own initiative with minimal supervision, Mr. Eisenbies established and coordinated an effective process to identify root causes, justify differences, and provide consistent reporting using common data sources.

February 2012 - February 2013: (Full Time: 40+ hours per month). Provided Senior Management Analysis support to Wounded Warrior projects managed by the Defense Health Information Management System PMO. Also provided Senior Cost Analysis support to the VA Office of Information & Technology for a highly regarded Analysis of Alternatives for meeting the VA’s Clinical Video Teleconference (CVT) scheduling requirements (he was requested to fill this role based on his successful prior VA work). Developed key acquisition management documents such as the Business Case, Acquisition Program Baseline, Acquisition Decision Briefings and Acquisition Decision Memoranda required for milestone reviews by the designated acquisition Milestone Decision Authority (MDA).

May 2009 - January 2012: (Full Time: 40+ hours per month). Served as KSJ’s Division Manager for directing all KSJ support services to the VA. Served as the KSJ Team Lead for performing Independent Cost and Risk Estimates for the HealtheVet System of Systems, the VA Financial & Logistics Integrated Environment Program, and the VA Analysis of Alternatives for replacing the terminated VHA Replacement Scheduling System (RSA).

March 2005 – April 2009: (Full Time: 40+ hours per month). Provided expert consulting services to the Department of the Navy in facilitating the development of a comprehensive Navy Medicine IM/IT Strategic Plan for Navy Medical Information Management Center and Navy Bureau of Medicine & Surgery. He also served as a Special Assistant to the DoD Health Affairs TRICARE Management Activity Directorate of Information Management, Technology & Reengineering, facilitating the timely development of responses to U.S. Congress, Government Accountability Office and DOD Inspector General inquiries regarding DoD Health Affairs Information Technology Programs, helping to secure sustained support for from Congressional, Office of Management & Budget, and DoD stakeholders.

April 2000- February 2005: (Full Time: 40+ hours per month). Supported key State of Florida projects for the Department of Revenue, Department of Children & Families, Department of Health, Department of Law Enforcement, Legislature Technology Review Workgroup, State Chief Information Officer, and State Technology Office. Key projects included the Florida Statewide Automated Child Welfare Information System (SACWIS), the Florida Child Support Enforcement Automated Management System, an Integrated Health Information System, an Integrated Criminal History System, and Enterprise IT governance initiatives. These efforts included independent lifecycle cost and benefit estimates required to obtain Federal financial assistance and project go-ahead. Assisted government contracting officials in developing and reviewing key procurement documentation, including acquisition plans, sources-sought surveys, plans for pre-solicitation conferences with industry, analysis of industry responses, formal requests for proposals, source selection evaluation plans, evaluation of industry proposals, requests for best and final offers, source selection decision memoranda, post-award conferences and change management.

October 1998 – March 2000: (Full Time: 40+ hours per month). KSJ’s Program Manager who was responsible for providing analysis of alternatives and cost/benefit analysis support to the Defense Integrated Military Human Resources System (DIMHRS). Also served as KSJ’s Program Manager for providing acquisition program planning and milestone review support to the Composite Health Care System II (CHCS II) – referred to as AHLTA, a major IT acquisition program supporting the DoD Military Health System. In addition, he provided analysis of alternatives and legislative/regulatory compliance consulting services to the Department of the Navy Deployable Joint Command & Control Program and Department of the Air Force, Global Combat Support System (GCSS-AF).

Senior Program Manager Sep 1996 – Oct 1998

MASTECH Systems Corp. (Full Time: 40+ hours per month).

Served as a Senior Task Lead supporting the CHCS II planning effort. Assisted the Program Manager, Deputy Program Manager, and Program Office staff in developing program documentation required by DoD 5000 series directives. Developed responses to Congressional, General Accounting Office (GAO), and Office of the Secretary of Defense (OSD) requests for information. Assisted in responding to DoD Inspector General findings and recommendations. Analyzed program risks/issues, developed mitigation strategies, recommended solutions, and prepared associated briefing materials, acquisition decision memoranda, and related information papers and reports. Specifically, responsible for developing and recommending CHCS II acquisition strategies and acquisition program baselines.

Senior Acquisition Program Manager Sep 1988 – Sep 1996

National Security Analysts, Inc. (Full Time: 40+ hours per month).

Provided acquisition program management, contract management, and system engineering support to the National Guard Bureau (Air and Army). Programs included state-of-the-art aircrew training devices for fighter, helicopter, and fixed-wing utility aircraft; tactical reconnaissance systems; image processing ground stations; and cockpit audio/video recording systems. Assisted government contracting officials in developing and reviewing key procurement documentation. These documents included acquisition plans, sources-sought surveys, plans for pre-solicitation conferences with industry, analysis of industry responses, formal requests for proposals, source selection evaluation plans, evaluation of industry proposals, requests for best and final offers, source selection decision memoranda, post-award conferences and change management.

Project Engineer, Project /Program Manager, Deputy Director Aug 1968 – Sep 1988

U.S. Air Force (Full Time: 40+ hours per month).

Completed a 20-year U.S. Air Force career as a system acquisition program management officer on several major military aircraft; command, control, and communications; and ballistic missile systems.

Education/Certifications/Training

Master of Business Administration, Central Michigan University, 1978

Bachelor of Science, Engineering Mechanics, University of Illinois, 1968

System Acquisition Management Courses, U.S. Air Force, 1968-1987

Defense Acquisition University Program Management Certification Compliance (Level 1)

Capability Maturity Model Integration (CMMI) Evaluation Training

Key Skills

Strategic planning, business requirements analysis, and program/project management

Contracting: solicitations, proposal evaluation, post-award reviews, contract changes

Cost/benefit analysis, alternatives analysis, and performance measurement

Performance-based organizational and business process analysis/improvement

Task coordination, work group facilitation, baseline tracking and progress reporting

Milestone review planning and execution

Collaborative problem/issue identification, analysis, and resolution

Capital planning and investment control implementation, including milestone review planning and execution

Independent program assessment/audits

Compliance with U.S. Congressional legislation, and implementation of DoD 5000 and VA automated business system acquisition and lifecycle management guidelines

Independent quality assurance and document reviews and analyses

Security Clearances Held

Secret (currently inactive)

IT Critical and Non-Critical Sensitivity Security (currently inactive)

Other Accomplishments - Received letters of appreciation from former clients. MA, Central Michigan University, May 1978

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