Sales Coordinator with Design & Analytics Expertise

KIRSTEN HOWARD

North Charleston, SC 843-***-**** *************@*******.***

OBJECTIVE

Results-driven Sales Coordinator with a diverse background in retail and corporate environments. Retail including experience as a cashier, sales associate, customer service associate, and worked my way up to Kitchen Design. Corporate experience as the merchandising analyst over countertops for all the Lowe’s USA locations. Adept at supporting sales teams through effective project management, pricing strategy, and cross-functional collaboration. Committed to leveraging my strong analytical skills and customer service expertise to drive operational efficiency and contribute to the success of a dynamic sales organization. EXPERIENCE

Feb 2025 – Current

Sales Coordinator, AmerCare Royal

· Facilitate seamless operations for the sales team by providing essential support in managing projects

· Create and maintain pricing agreements with customers, ensuring timely updates and accurate presentation of pricing changes

· Collaborate with cross-functional teams to resolve issues, leveraging research and teamwork to enhance overall efficiency

· Coordinate the distribution of product samples to sales representatives and customers, ensuring timely delivery and effective communication

· Utilize Microsoft Word and excel, and PDF skills to maintain accurate data

· Navigate company computer systems and portals to obtain the necessary information Aug 2024 – Feb 2025

Cabinet Specialist, Lowe’s Home improvement

· Design and customize kitchen and bath layouts using 20-20 CAD software, transforming customer visions into detailed plans

· Assist customers in making informed design selections, providing expert advice on cabinetry, countertops, and fixtures

· Manage the entire order process, ensuring accuracy and timely fulfillment of customer orders

· Collaborate with installation teams to address and resolve any installation-related issues, ensuring a seamless customer experience

· Conduct follow-up consultations with customers post-installation to ensure satisfaction and address any concerns

· Stay updated on industry trends and product knowledge to provide the best solutions for customer needs

· Maintain a clean and organized workspace, displaying products effectively to enhance customer engagement

Feb 2024 – Aug 2024

Delivery Driver, DoorDash and Uber Eats

· Safely and efficiently deliver orders to customers’ locations

· Navigate and follow delivery routes using GPS or maps

· Provide excellent customer service by ensuring timely deliveries and addressing any concerns or issues

· Maintain cleanliness and organization of the delivery vehicle

· Handle cash transactions and maintain accurate records

· Adhere to traffic laws and regulations

Oct 2023 – Feb 2024

Pro Sales Specialist, Lowe’s Home Improvement

· Serve as a guide and consultant to every Pro

· Execute Pro orders and projects

· Leverage selling skills to help the store meet sales goals

· Contact new and existing Pros to outline benefits of products/programs

· Improve overall customer purchasing experience to promote steady business May 2019 – Oct 2023

Merchandising Specialist/Analyst – Countertops, Lowe’s Companies Working in a large corporate environment to provide merchandising of kitchen countertops for 1700+ stores. Duties included, but not limited to, are:

· Strategically partner with Merchant, vendor, and cross functional teams to bring new product/programs to stores

· Create efficient methods to ensure data accuracy when setting up new items, adding costs, stocking/non-stocking stores, and entering promotions

· Act as the primary contact for stores and vendors as a liaison to all internal support functions for merchandising; including Marketing, Online, Supply Chain, Accounting, and Pricing

· Analyze data to provide product line recommendations for optimal business performance

· Formulate detailed reporting of sales, on-hand inventory, and stocking

· Collaborate to ensure successful new product launch online and in store Mar 2017 – May 2019

Cabinet Specialist, Lowe’s Home improvement

· Creating customers dream kitchens using 20/20 design, while planning within the NKBA guidelines.

· Network and source with all cabinet distributors available to Lowe’s to meet a variety of customer needs.

· Team with CPO to create smooth transitions between customer numerous products and installations.

· Help to create multiple training sessions for retail associates in the district.

· Established as a trainer for new Cabinet Specialist hires within the Charleston market.

· Work with various counter-top companies to exceed customer expectations.

· Handle detailed and complex customer service issues with friendly customer service. Aug 2016 – Mar 2017

Kitchen and Bath Designer, The Home Depot

· Assess customers’ kitchen and/or bath project needs, provide showroom tours, and /or set up customer measures.

· Design customers kitchens and/or baths through 20-20 Design Program.

· Ensure that displays and showrooms are in order and enhance store appearance. Dec 2015 – Aug 2016

Special Services Associate, The Home Depot

· Facilitate “will call” pick-ups and resolve any issues that arise.

· Ensure that customer transactions are processed quickly and accurately.

· Answer customers questions via telephone and in person. Aug 2015 – Dec 2015

Paint Associate, The Home Depot

· Demonstrate great customer service while assisting customers.

· Assist customers in choosing the right products for their project.

· Mix paint to the customers specifications.

· Keep the sales floor organized, clean and stocked. Jan 2015 – Aug 2015

Cashier, The Home Depot

· Provide quick and accurate checkout service to customers at the registers.

· When necessary, assist freight team stock merchandise and organize the sales floor to create a pleasant and safe shopping environment.

2012 – 2013

Volunteer, Center for Women and Families

· Organize events.

· Assist with paperwork.

2010 - 2012

Volunteer, Dove Center

· Develop PowerPoint presentations and brochures.

· Present PowerPoint to high school classes.

2009 – 2012

Secretary, Future Business Leaders of America Club

· Record notes and minutes of club meetings.

· Take member attendance and kept records.

2009 – 2012

Secretary, Kiwanis Service Club

· Record notes and minutes of club meetings and kept records. EDUCATION

2013 - 2014 Dixie State University

2012 - 2013 Southern Utah University

2009 - 2012 High School Diploma, Desert Hills High School Skills

• Microsoft Office

• 2020 Design Software

• Outlook

• PDF

• Project Coordination

• Customer Relationship Management

• Technical Proficiency

• Communication

• Process Optimization

• Customer Service

• Excel

• Problem Solving

• Team Collaboration

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