Administrative Specialist and Office Manager

DIANE BERNARDO

Professional Experience:

Prima Care (Allery and Immunology) 2025 - Present

Fall River, MA

Medical Secretary

Greet patients, check-in/check-out, verify demographics Answer phones, relay messages and checking faxes

Handle intake forms, update medical/insurance information ECW System (eClinical Works) Cloud Based Electronic Health Record Book appointments for new patients, follow-ups, allergy shots and allergy testing Verifying Insurance eligibility and Insurance referrals Collect co-payments, outstanding balances and process payments Process daily cash/checks and credit cards deposit reports Checking prior authorizations for specialty medications (Xolair, Dupixent and Nucala) Call specialty pharmacies to set-up delivery date prior to patient appointments Calling patients into the examination rooms when needed Portuguese Patient Interpreter for Physician

The Substance Use and Mental Health Leadership Council of RI 2015 - 2024 Warwick, Rl

Office Manager and Training Coordinator

Fifteen year's experience in office management and twenty-five year's experience in the administrative field

Experience over twenty years in Microsoft Office 365, Microsoft Word and Excel Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands

Organize office operations and procedures

Coordinate with IT on all office equipment

Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced

Manage contract and price negotiations with Director of Operations on office vendors and service providers

Provide general support to visitors

Manage calendars and appointments

Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed and supply requests are reviewed and approved Responsible for developing and implementing office polices by setting up procedures and standards to guide the operation of the office Participate actively in the planning and execution of company events Design and implement filing systems

Ensure filing systems are maintained and current

Design and implement office policies and procedures Oversee adherence to office policies and procedures Analyze and monitor internal processes

Monitor and maintain office supplies inventory

Review and approve office supply acquisitions

Handle customer inquiries and complaints

Coordination of HR activities and including payroll and benefits The Drug and Alcohol Treatment Association of RI 2010 - 2015 Warwick, Rl

Office Assistant and Training Coordinator

Responsible for answering phone, incoming mail, assist office manager and executive director as needed

Responsible for collecting training materials from instructors Responsible for preparing for day of trainings, sign-in sheet, evaluations and copies of all the materials and printing training certificates Responsible for processing CEU's applications with NASW and MHC Responsible for daily entries on training registrations received, transcript information and evaluation data.

Family Service of RI, Inc. 2005 - 2008

Providence, RI

Human Resources Administrative Assistant

Process all background checks

Check all references on new employees

Complete necessary paperwork on new employee's files Enter their information into the database

Copying, faxing, filing, running reports

Audit monthly driver's license and auto insurance to stay in compliance with agency requirements

Enroll and terminate employees medical, dental, vision and life insurance Coordinate employee orientations once a month, cover switchboard/receptionist desk Assist Human Resource Manager when needed

Truesdale Surgical Associates 2003 - 2005

Fall River, MA

Secretary/Receptionist

Responsible for front desk reception

Check in patients, input patient data into database Update account information, insurance verification Answered phones, received co-payments, booked appointments and patient testing

Patient check out, assisted with obtaining medical history from Portuguese speaking patients Other office tasks such as medical records, filing and organization of physician’s dictation Benefit Concepts 2000-2003

EastProvidence,RI

Assistant Benefits Administrator

Notifying COBRA participants of their eligibility

Processing time sensitive documents

Maintain flexible spending accounts

Monthly system closing

Monthly reporting processing

Insurance payments and eligibility reporting reconciliation Customer Service

Invoice processing using Macola Third

party administration and billing

Education

B.M.C Durfee High School High School Diploma/1998

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