Customer Service Specialist with Billing Expertise

SAMMIE PAYTEN

Arlington, TX ***** • 214-***-**** • ******.********@*****.***

PROFESSIONAL SUMMARY

Customer Service Professional with proven experience in:

• Managing nationwide customer accounts and inquiries

• Operating multi-line phone systems handling 200+ daily calls

• Processing financial transactions and account reconciliation

• Coordinating with warehouse teams for timely resolutions

• Maintaining detailed documentation and records

• Resolving customer issues including shortages, damages, and order errors

CORE COMPETENCIES

• Calm and Professional Under Pressure

• Building Customer Trust and Loyalty

• Problem Resolution & Escalation Handling

• Payment Processing & Billing Adjustments

• Order Management & Delivery Coordination

• Microsoft Teams, Outlook, and AS400 Systems

• Time Management & Decision-Making

• Clear Communication & Documentation

PROFESSIONAL EXPERIENCE

Core-Mark International – Southlake, TX

Customer Service Specialist – Sept 2021 – Present

• Handles over 100 inbound calls daily resolving customer inquiries and billing discrepancies

• Coordinates with warehouse and dispatch teams for delivery ETAs and rescheduling

• Processes and monitors vendor emails for delivery error resolutions

• Resolves food delivery shortages, damages, and mis-picked orders

• Collaborates with multiple departments via Microsoft Teams and Outlook

Innovate Auto – Fort Worth, TX

Customer Service Representative – Feb 2018 – Sept 2021

• Managed high-volume inbound/outbound calls, chats, and emails for over 250 borrower accounts daily

• Handled payment corrections, loan discussions, and balance negotiations

• Applied skip-tracing methods to update debtor information

• Maintained exceptional customer satisfaction through empathy and problem-solving

William Rush and Associates – Dallas, TX

Loan Representative – Nov 2014 – Feb 2018

• Provided loan assistance and payment support for student and transportation accounts

• Ensured account accuracy and compliance while managing fee and balance inquiries

• Demonstrated consistent professionalism and customer-focused approach

Regional Acceptance Corporation – Arlington, TX

Customer Service & Collections Representative – July 2012 – Oct 2014

• Processed payments, negotiated settlements, and maintained accurate account records

• Managed over 200 high-volume calls daily while remaining calm and professional

• Used skip tracing to locate customers and update records

EDUCATION

Manual Arts Senior High School – Los Angeles, CA

High School Diploma -1977

Trade Technical College -1977

ADDITIONAL INFORMATION

• Dedicated professional committed to creating a welcoming environment

• Known for reliability and maintaining composure in fast-paced situations

• Strong organizational skills and attention to detail

• Seeking opportunity closer to home with potential for professional growth

Contact this candidate