Customer Service-Focused Retail Specialist (Part-Time)

SHANE JALANDONI

KEY SKILLS &

ADDITIONAL

INFORMATION

Exceptional Customer Service

Effective Communication

Problem-Solving and Adaptability

Time Management and Multitasking

Leadership and Team Mentorship

Organizational Skills

Proficient in MS Office Suite

Attention to Detail

EDUCATION

WORK

EXPERIENCE

Canadian Tire Customer Service Representative/Floor Staff Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.

Trained and supported new team members to ensure smooth front-end operations.

Led the cashier team and managed accurate transactions, returns, and exchanges.

Maintained a clean, organized sales floor with well-stocked merchandise. Balanced daily cash reports and assisted management in improving service flow. SUMMARY Highly motivated and reliable professional with proven experience in customer service, retail operations, and team leadership. Recognized for problem-solving abilities, excellent communication skills, and a commitment to delivering exceptional customer experiences. Adept at multitasking, working under pressure, and fostering positive relationships with customers and team members. Seeking a challenging role to leverage my skills and contribute to organizational success. 825-***-**** ***************@*****.*** Leduc, Alberta Leduc, Alberta November 2022 – Present

Tim Hortons Food Counter Attendant

Provided friendly and efficient service to customers, ensuring a positive dining experience.

Trained and supported team members to enhance operational efficiency during peak hours.

Accurately processed transactions using point-of-sale systems, maintaining cash register accuracy.

Maintained high standards of cleanliness in food preparation areas and dining spaces.

Assisted in handling customer complaints and resolving issues with professionalism and care.

Leduc, Alberta October 2019 – November 2022

Availability: Flexible, including

evenings and weekends.

Languages: Fluent in English and

Filipino.

Interests: Personal growth, community

engagement, and leadership.

Senior High School

Christ the King High School

Junior High School

Passi Montessori International School

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