Customer Service Specialist with 20+ Years Experience

Paula Holmun

*******@*******.*** 734-***-****

Canton, MI 48187

SUMMARY

Results-driven professional with expertise in order processing, invoice creation, payment collection, and customer complaint resolution. I have a proven track record of customer satisfaction due to communication and follow-up. I have the ability to manage time effectively, and maintain attention to detail.

SKILLS

• Order processing

• Database management

• Complaint resolution

• Time management

• Telephone etiquette

• Administrative support

• Data entry accuracy

• Attention to detail

• Payment processing

• Record preparation

• Strong teamwork

• Punctuality and reliability

• Positive, friendly team player

• Willingness to learn new systems

• Proficiency in SAP, CRM

• Processed e-commerce orders

Processed blanket orders on delivery

schedules.

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EXPERIENCE

Customer Service Representative

Pilz Automation Safety Canton, MI Nov 2006-Mar 2025

• Developed positive relationships with customers through friendly interactions.

• Managed order processing and tracking to ensure timely delivery of automation products.

• Resolved customer complaints through effective communication and problem-solving skills.

• Maintained accurate records of customer interactions and transactions in the database. Answered customer inquiries and provided accurate information regarding products and services.

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Performed administrative tasks such as filing paperwork, updating databases and generating reports.

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Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

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• Resolved customer complaints promptly and efficiently.

• Conducted regular follow-up calls with customers after resolving their issues.

• Communicated with clients via phone and email regarding payment arrangements. EDUCATION AND TRAINING

Romulus High School Romulus, MI

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