Manager

Sam Echols IV

Memphis, TN ***** 901-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Accomplished leader with a proven track record at Marketsource, adept in team supervision and problem-solving. Excelled in fostering team collaboration and enhancing performance through effective coaching and mentoring. Skilled in analytical thinking and performance improvement, significantly contributing to operational excellence and staff development.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

SKILLS

●Teamwork and Collaboration

●Problem-Solving

●Attention to Detail

●Team motivation

●Team Supervision

●People Management

●Staff Training

●Work Planning and Prioritization

●Coaching and Mentoring

●Documentation And Reporting

●Performance Improvement

●Overseeing Daily Activities

●Goal Setting

●Analytical Thinking

WORK HISTORY

DISTRICT MANAGER 11/2014 to CURRENT

MARKETSOURCE Memphis, TN

●Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

●Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

●Managed conflict resolution among team members, fostering a positive and collaborative work environment.

●Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

TAX PREPARER / OWNER 09/2011 to CURRENT

Pryority Tax Services Memphis, TN

●Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

●Analyzed financial records to verify accuracy of tax returns.

●Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.

OFFICE MANAGER 07/2020 to 12/2022

Shelby County Election Commission Memphis, TN

●Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

●Interacted with customers by phone, email, or in-person to provide information.

●Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

●Maintained office supplies inventory by checking stock and ordering new supplies.

06/2007 to 08/2013

DISTRICT MANAGER

Fred’s Memphis, TN

●Supervised daily operations by directing customer service, inventory and sales operations.

●Conducted inventory analysis to determine optimal stock levels.

●Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

●Supervised field operations teams to complete projects within established timelines.

●Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.

STORE MANAGER 04/2003 to 05/2007

T-Mobile USA Germantown, TN

●Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

●Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

●Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

●Managed inventory control, cash control, and store opening and closing procedures.

ASSISTANT STORE MANAGER 03/1999 to 02/2002

Bobby Allison Wireless Cordova, TN

●Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

●Managed inventory control, cash control, and store opening and closing procedures.

EDUCATION

MBA Accounting And Business Management 05/2003

Lane College, Jackson, TN

High School Diploma 05/1998

Westwood High School, Memphis, TN

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