Front Office Assistant with Strong Customer Service Skills
Resume:
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FANONDA CUMMINGS
Front Office Assistant
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CONTACT
Phone
***************@*****.***
Address
Meriden, CT 06450
SKILLS
Payment processing
Data confidentiality
Transaction processing
Invoice verification
Invoice management
Multi-tasking
Strong work ethic
Teamwork and collaboration
Customer service
Teamwork
Multitasking
Problem-solving
Attention to detail
Time management
Works Well Under Pressure
Multitasking Abilities
Problem-solving abilities
Organizational skills
Excellent communication
Adaptability and flexibility
Reliability
Customer service and support
Effective communication
Customer engagement
Cash handling
Punctual and dependable
Effective multitasking
Professionalism
Team collaboration
Active listening
Decision-making
Adaptability
Task prioritization
Microsoft office
Problem-solving aptitude
Data entry
Interpersonal skills
Continuous improvement
CERTIFICATIONS
Pharmacy Technician
REFERENCES
References available upon request
PROFESSIONAL SUMMARY
Experienced in customer service, transaction processing, and data entry with a strong ability to multitask and problem-solve under pressure. Proven track record in effective communication and teamwork, ensuring timely completion of tasks and maintaining data confidentiality. Eager to leverage skills and experience to excel as a Front Office Assistant and support the new team.
EXPERIENCE
Transaction Processor III
Conduent
Oct 2025 – Present
East Hartford, CT
Communicated effectively with customers via telephone, email, and written correspondence regarding account status updates or changes in service offerings.
Provided accurate data entry of customer information into database systems.
Reviewed incoming documents for accuracy prior to entering into system databases or making adjustments to existing accounts as needed.
Collaborated with other departments to ensure timely completion of transaction processes across multiple systems platforms.
Assisted customers with inquiries regarding their accounts or transactions.
Caregiver
Ridge Homecare
Apr 2024 – Present
Middlebury, CT
Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
Assisted residents in activities of daily living to maintain health and dignity.
Maintained a clean environment for patients by following proper infection control protocols.
Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
Dasher
DoorDash
Jan 2019 – Present
New Britain, CT
Provided courteous customer service throughout the entire delivery process.
Demonstrated flexibility in adapting work schedule based on changing business needs.
Consistently met or exceeded daily delivery targets set by management.
Acquired extensive knowledge of local roads, highways, landmarks, and shortcuts to optimize delivery times.
Proficient in using GPS technology for navigation purposes and ensuring timely deliveries.
Customer Service Cashier
Dollar General
Jun 2024 – Oct 2025
Southington, CT
Maintained high standards of customer service during high-volume, fast-paced operations.
Performed store opening and closing duties as required.
Built positive relationships with customers by providing friendly and helpful service.
Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
Admissions Coordinator
AccentCare
Feb 2025 – Jun 2025
Middlebury, CT
Trained new staff members on office policies and procedures related to admissions operations.
Updated and recommended changes to admission criteria, policies, and procedures.
Implemented strategic plans and initiatives to achieve enrollment objectives.
Maintained accurate records of all inquiries received by the office of admissions.
Gathered completed applications and supporting documentation to compile application portfolios.
Pharmacy Technician
Suburban Pharmacy
Jul 2023 – Dec 2023
West Hartford, CT
Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
Input patient and prescription information to produce product labels and assist in prescription filling process.
Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
Maintained patient confidentiality when handling records and sensitive data.
Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
Pharmacy Technician
Hancock Pharmacy
Mar 2023 – Aug 2023
Meriden, CT
Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
Input patient and prescription information to produce product labels and assist in prescription filling process.
Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
Maintained patient confidentiality when handling records and sensitive data.
Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
Stocked and replenished shelves to remove out-of-date items from inventory.
Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
Secondary Press Operator
Tiger Enterprises
Aug 2020 – Mar 2023
Plantsville, CT
Operated press to meet customer specifications while maintaining quality, waste and press efficiency.
Troubleshot any issues during production runs to minimize downtime and maximize efficiency.
Worked independently or collaboratively depending upon project requirements.
Assisted other team members whenever needed during busy times or when help was requested.
Kept work environment clean and safe by completing housekeeping assignments.
Ensured compliance with safety regulations by wearing protective clothing when necessary.
Reported safety concerns or issues to supervisor for immediate intervention.
Data Processor
Letter Concepts
Mar 2022 – Mar 2023
Berlin, CT
Developed numerous spreadsheets to track and analyze large amounts of data accurately.
Performed data entry from source documents to computer database.
Implemented quality control measures throughout the entire process, ensuring that all information was accurate before being stored within the system.
Provided data entry and analysis of customer information in a timely manner to ensure accuracy.
Supported activities designed to improve data collection and processing.
Worked with other departments to ensure that all necessary information was collected prior to inputting into the system.
Dietary Aide
Autumn Lake HealthCare
Apr 2020 – Mar 2022
New Britain, CT
Delivered dishes and meal trays to patient rooms during scheduled times.
Performed daily cleaning duties such as sweeping floors and mopping surfaces.
Provided excellent customer service to residents, staff, and families.
Assisted with preparing and serving meals according to dietary requirements and regulations.
Maintained a clean work environment by sanitizing equipment and washing dishes.
Adhered to all safety protocols while handling food items and utensils.
Secondary Press Operator
Plainville Special Tool
Jul 2019 – Aug 2020
Plainville, CT
Operated press to meet customer specifications while maintaining quality, waste and press efficiency.
Troubleshot any issues during production runs to minimize downtime and maximize efficiency.
Worked independently or collaboratively depending upon project requirements.
Assisted other team members whenever needed during busy times or when help was requested.
Kept work environment clean and safe by completing housekeeping assignments.
Ensured compliance with safety regulations by wearing protective clothing when necessary.
Reported safety concerns or issues to supervisor for immediate intervention.
Completed tasks on adequate time limits to meet press goals and schedule needs.
Machine Operator
Globe Tool
Apr 2018 – Jul 2019
Southington, CT
Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
Followed detailed instructions from work orders to complete assigned tasks correctly.
Cleaned equipment and work area before, during, and after shift to promote sanitation.
Kept workspace clean and organized at all times according to company policies.
Communicated effectively with supervisors regarding daily operations and job progress.
Ensured quality control by inspecting finished products for defects.
Clinical Records Clerk
GIS
Aug 2018 – Nov 2018
Chapin, SC
Fulfilled requests for files to accommodate records needs across organization.
Processed and maintained confidential records and documents in accordance with established procedures.
Performed data entry and file maintenance to keep entire records system current and accurate.
Monitored requests for access to confidential information and ensured compliance with applicable laws and policies.
Retrieved necessary records by courteously engaging with individuals in-person and by phone.
CNA/Caregiver
at Home Senior Care
May 2018 – Jun 2018
Newberry, SC
Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
Completed daily documentation and charts regarding patient care and input reports into practice databases.
Prepared residents for meals and assisted with feeding.
Utilized PPE appropriately and followed patient safety and infection control guidelines.
Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
Intake Coordinator
Omnicare of CT
Dec 2000 – Jan 2018
Cheshire, CT
Actively participated in team meetings, trainings, and workshops related to patient intake processes.
Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations.
Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
Demonstrated excellent organizational skills when coordinating multiple tasks simultaneously within tight timelines.
Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.
Maintained accurate records of patient information to ensure confidentiality according to HIPAA guidelines.
Consulting Clerk
Omnicare Of CT
Dec 2000 – Jan 2018
Cheshire, CT
Answered phones in a professional manner and addressed inquiries promptly.
Operated office equipment including computers, printers, copiers, scanners.
Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
Verified accuracy of all paperwork prior to submitting it for processing.
Maintained up-to-date knowledge of company services and products.
Stocked products using first-in, first-out rotational procedure to avoid stockpiling.
Covered the front desk as needed on a daily basis
Order Entry Technician
Omnicare Of CT
Dec 2000 – Jan 2018
Cheshire, CT
Resolved customer complaints promptly and professionally, escalating issues when necessary.
Monitored inventory levels of products ordered by customers and maintained accurate records of stock availability.
Coordinated closely with other departments including sales, billing, shipping, and accounting teams.
Assisted other departments with special projects related to order entry tasks.
Entered orders accurately and efficiently into the database system, ensuring all customer information was correct.
Packaging Technician
Omnicare of CT
Dec 2000 – Jan 2018
Cheshire, CT
Developed proficiency in operating a wide variety of packaging machinery, including palletizers and case-packers.
Investigated customer complaints regarding damaged or incorrect shipments and took corrective action as necessary.
Researched new technologies that could enhance existing packing processes or create more efficient methods.
Audited outgoing shipments for accuracy against order forms and invoices.
Organized workflow to maximize efficiency while meeting customer demands for timely delivery of goods.
Labeled boxes with proper information for handling and delivery.
Packaged products properly to reduce damage during shipping.
EDUCATION
Diploma in Healthcare Administration
Branford Hall Career Institute
Jun 2016
Southington
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