Administrative Assistant with Event Support
Resume:
JOCELYN L. RICHARDSON
*******.*.**********@*****.*** 713-***-**** Katy, TX \
PROFESSIONAL EXPERIENCE
Virtual Assistant
JRich Services – September 2021 – Present
● Providing executive-level administrative support, including calendar coordination, email management, and client communications.
● Assisting clients with task prioritization and project organization to increase overall productivity. HR Director & Business Office Administrator
Typhoon Texas Waterpark – January 2024 – August 2024
● Directed HR and business operations, driving organizational growth through strategic planning and team development.
●Oversaw benefits administration, enhancing employee understanding and use.
● Maintained confidentiality while managing sensitive employee relations issues.
● Led budget planning and reduced administrative costs through process improvements. Corporate Administrator
Pyek Group – January 2022 – December 2024
● Handled confidential documentation and ensured compliance with privacy standards.
● Organized company events, managed scheduling, and supported department heads.
● Implemented cost-saving measures in procurement and supply management. Call Center Manager
Pyek Group / Typhoon Texas Waterpark – June 2016 – May 2024
● Supervised daily call center operations and led a team to exceed customer service benchmarks.
● Conducted daily briefings, led training initiatives, and supported a 90% first-call resolution rate.
● Developed coaching programs and fostered a collaborative work environment.
● Tracked KPIs to show trends and improve customer engagement strategies. EDUCATION
University of Houston
Education – Special Education (Focus: Autism)
Northwood University
Marketing & Merchandising
CORE SKILLS
● Business Process Improvement
● Call Center Operations
● Employee Engagement & Relations
● Conflict Resolution & Management
● Confidentiality & Compliance
● Financial & Budget Management
● Performance Management
● Time & Task Prioritization
● Event & Office Management
● Email & Calendar Coordination
● Customer Service Excellence
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