Customer-Focused Administrative Support Specialist
Resume:
Hailey Joy
Hailey Joy
Crescent City CA, 95531
************@*****.***
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Skills
Skills
● Strong interpersonal communication and active listening
● Excellent customer service and problem-solving abilities
● Adaptable and quick to learn new systems or tasks
● Highly organized; maintains clean and efficient workspaces
● Enthusiastic about personal growth and continuous learning
● Confident written communication and documentation skills ㅡ
Experience
Teacher’s Aide
Elk Valley Head Start – California Rural Indian Health Board Crescent City, CA
March 2024 – August 2024
● Assisted classroom teachers with daily activities, maintaining a safe and engaging environment for
children.
● Supported meal preparation and distribution for
breakfast and lunch.
● Helped set up and organize daily educational and play-based activities.
● Ensured classroom cleanliness by wiping down surfaces and resetting materials for the following day.
Barista
Dutch Bros Coffee
Crescent City, CA
February 2023 – December 2023
● Prepared a wide variety of custom beverages quickly and accurately in a fast-paced environment.
● Maintained a clean and organized work area to ensure food safety and quality standards were met.
● Restocked ingredients and supplies to support smooth daily operations.
● Provided friendly, energetic customer service to create a positive and welcoming atmosphere.
● Ensured customer satisfaction by responding to
questions, customizing orders, and resolving concerns. COVID-19 Administrator / Screener
National Staffing Solutions – Optum Serve
Winter Park, FL
August 2022 – February 2023
● Checked in patients for COVID-19 testing, ensuring proper documentation and smooth intake flow.
● Assisted with site setup and maintained a clean, organized, and fully sanitized environment.
● Ensured testing stations were stocked, prepared, and ready for efficient daily operations.
● Worked proactively to keep the site running smoothly and minimize wait times.
● Followed all health and safety protocols to maintain a safe environment for staff and patients.
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Education
Education
Del Norte High School
Crescent City, CA
High School Diploma, Class of 2022
● Played varsity volleyball for 3 years
● Member of the Title VII Indian Education Program
● Enrolled member of the Tolowa Dee-ni’ Nation
College of the Redwoods
Crescent City, CA
Coursework Completed – General Education
● Completed online courses post-graduation to explore college-level subjects and build academic experience ㅡ
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