Multifaceted IT Support and Audio Tech Specialist
Resume:
Khaldun Abubakari
Detroit, MI *****
*********@*******.***
EDUCATION ::
Full Sail University August 2009
Bachelors of Science, Business
Full Sail University August 2008
Associate of Science, Recording Arts
Eastern Michigan University June 2005
Coursework in Education, Mathematics
SKILLS ::
Computer Technology
• Employ computer software technology including Microsoft Office, Adobe, and Outlook
• Troubleshoot various operating systems including Windows 10/11, Mac OS X, Android and iOS smart phones and tablets
• Utilized Zoom to help remote users via Screen Share
• Worked with Microsoft 365
• Create, assign, handle and escalate help desk tickets
• Set up Zoom rooms for users to communicate to multiple clients Communication Technology
• Experienced with analog telephone systems to connect to the internet including IP-based transfers
• Activated network equipment including routers and modems
• Configured Ethernet and TCP/IP hardware
Computer and Network Security
• Experience with the implementation of firewalls
• Conduct objectives with anti-virus protection software such as Norton Anti- Virus Protection
• Utilizes OneDrive to safely send large files to other users Khaldun Abubakari Page 2 of 2
• Maintained security issues within Microsoft 365
• Network troubleshooting
Computer Maintenance and Repair
• Executed maintenance initiatives for computer and server equipment, including replacement and repair of memory and hard drives
• Configured and examined Ethernet cables, audio cables and connectors
• Effectively troubleshoot professional audio systems, including analog and digital audio equipment and digital audio workstation (DAW) software Audio Recording Technology
• Utilize music theory basics, music production techniques, and studio etiquette
• Collaborate with music artists to produce professional mixes for various projects
• Record dialogue and sound effects to incorporate into different media formats Customer Service
• Provided customer service and follow up on requests in a timely manner
• Assisting customers with hardware and software troubleshooting
• Consistent interaction with guest to improve customer service skills
• Prepared company materials, bulletin board displays, exhibits, and set up equipment
• Achieved overall sales and financial goals as required WORK EXPERIENCE
Mike Morse Law Firm, Southfield MI June 2023 - Present IT Engineer
Concentrix, Southfield, MI March 2017 – June2019
Apple Technical Support Assistant
Fern Health Solutions, Detroit, MI January 2013 – January 2017 Information Technology Consultant
Freelance Audio Engineer, Detroit, MI June 2009 - Present Recording and Mix Engineer
K & G Fashions/Men’s Warehouse, Allen Park, MI November 2014 - April 2015 Sales Consultant
References available upon request
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