Senior Claims Adjuster (Part-Time)

LEONARD SCHILLACI

**** ****** **, ****** ***** Fl. 32174 Tel: 813-***-**** email: ********@*****.*** PROFESSIONAL RESUME

SENIOR CLAIMS ADJUSTER

Serving National Accounts Since 1998

INSURANCE CLAIMS EXPERIENCE

CATASTROPHE DESK ADJUSTER QUALITY ASSURANCE

Florida 2024

Responded immediately to large-scale disasters for national insurance carriers.

Reviewed and validated claims for large loss, total loss, and high-value residential/mixed commercial properties.

Managed full claim lifecycle from First Notice of Loss (FNOL) through settlement.

Collected documentation, interpreted policies, and coordinated all claim-related correspondence.

Analyzed field inspections, mitigation efforts, repair estimates, and forensic reports.

Monitored timelines and verified parties/AOB and ISO claim history.

Flagged suspicious activities for underwriting issues, fraud, and misrepresentation.

Applied coverage interpretations and facilitated pre-litigation mediation and dispute resolution.

Audited expert reports for accuracy, cause of loss (COL), subrogation, and compliance. FIELD ADJUSTER DAILY CLAIMS ADJUSTER

Communicated claim processes and next steps to policyholders.

Scoped and documented large loss claims including high-value structures, ALE, contents, and complex losses.

Estimated repair costs and completed timely damage assessments.

Established reserves and reported findings for both residential and commercial properties.

Handled remote assignments and delivered customer service support to agents and policyholders.

Processed claims involving wind, water, fire, smoke, flood, earthquake, structural defects, and man-made perils.

MAJOR CATASTROPHE DEPLOYMENTS THIRD-PARTY ASSIGNMENTS Handled 60–150+ claims per deployment

2024: Global Risk Solutions / Citizens – Hurricane Milton – QA Desk Adjuster

2022: Peak Claims Group / Florida Peninsula / Edison – Hurricane Ian – Field Adjuster

2021–2022: Minute Man Adjusters / Lloyd’s of London / Atain – Hurricane Ida – Daily Claims (DE)

2020–2021: GRS / Olympus Insurance & Peak Claims / Heritage Insurance – CAT Deployment (DE)

2017: ASI for ACC – Hurricane Irma – Field Adjuster

2014: Assurant for ICA – Daily Claims (Vandalism & Theft) – Desk Adjuster

2012: Kemper Company (National HQ) for ICA – Desk Examiner

2012: Cunningham Lindsey – Multi-Carriers – Tornadoes (IN) – Field Adjuster

2011: Cunningham Lindsey – Hurricane Irene – Field Adjuster

2009: Mid America (Portland) – Wind Event – Field/Desk Adjuster

2005: Multi-Carriers – Hurricane Katrina – Field Adjuster

2005: Hurricane Wilma – Florida – Field Adjuster

2004: Hurricane Frances – NC – Field Adjuster

2003: State Farm for Worley – Tornado – Oklahoma City – Field Adjuster

2003: Allstate for Pilot – NYS Freeze – Field Adjuster

2002: USAA / Simsol – Florida – Flood Adjuster

1999–2000: Cunningham Lindsey – Hurricane Floyd – NC – Field Adjuster

1998: State Farm with Renfro – Chicago – Water/Back-Up Claims – Field Adjuster

1995: State Farm / Pilot – Fort Worth/Dallas – Hail Storm – Field Adjuster

1994–1995: State Farm / Pilot – Northridge Earthquake – California – Field Adjuster CONSTRUCTION & DEVELOPMENT EXPERIENCE

Florida, NY, NC, CA 1989–2010

Directed residential and commercial building projects from concept to completion.

Secured financing and governmental approvals across multiple jurisdictions.

Led project planning, budgeting, permitting, and compliance tracking.

Delivered residential, mixed-use, and redevelopment projects with measurable ROI.

Generated corporate and investor reports for regulatory and financial oversight. PORTFOLIO PROJECT HIGHLIGHTS

Developed 100-unit residential community – Western New York

Built 30 turnkey homes

Renovated 40+ single-family and multi-family units – Charlotte, NC REAL ESTATE BROKER PORTFOLIO MANAGER

Charlotte, NC 2000–2009

Brokered commercial and residential transactions for investors and private clients.

Managed real estate portfolios with high ethical standards and due diligence.

Negotiated leases, purchases, sales, and redevelopments across multiple asset classes.

Marketed properties via MLS and Broker Networks. ACCOUNT EXECUTIVE SALES & RESTORATION

San Francisco, CA 1997–1999

Oversaw regional sales and restoration services for an insurance-approved contractor.

Served as the liaison between insurance carriers and vendors to define scopes, timelines, and budgets.

Managed high-value commercial and industrial restoration projects.

Promoted services through industry events and regional marketing campaigns. TECHNICAL SKILLS

Claims Platforms: Xactimate, XactAnalysis, Guidewire, FileHandler, HW Kaufman, Carrier Portals

IT & Admin Tools: Microsoft Office Suite, Photoshop, Microsoft NT Admin

Web & Forensics: Website Development, SEO, Computer Forensics LICENSES CERTIFICATIONS EDUCATION

Licensed Insurance Adjuster: Florida (A234075), Louisiana (931493)

Licensed Builder (Inactive): Florida Crown Contractors (CRC 1331698)

Certified Adjuster: Citizens, State Farm, Tower Hill, Vale Training Programs

Investigations Training: Completed courses in fraud, theft, and arson investigation

Real Estate Broker: North Carolina Real Estate Commission – Residential & Commercial

Member: National Association of Home Builders (Past), NYS Trade Union (Past)

Licensed Firearm Holder: Florida Concealed Weapons Permit (WY3120605)

Education:

o Piedmont Community College – Computer Forensics

o Rochester Institute of Technology

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