Professional Cleaning and Customer Service Specialist

Anthony Nsiah-Asare

**** ********** ***** ******* *, apt 14F,Bronx,NY,10475

Phone: (347) 859- 2285

Email: *****.********@*****.***

OBJECTIVE:

Driven and highly professional with a strong repertoire based on customer service, able to acclimated to a professional environment and utilize accrued experience to ensure a profound level of task completion .

SKILLS AND QUALIFICATIONS:

• Knowledge of safety practices related to housekeeping

• Familiar with the safe usage of different kinds of chemicals

• Highly skilled in sweeping, dusting, scrubbing, moping, washing, vacuuming and waxing

• In-depth knowledge of cleaning methods

• Hands-on experience to operate housekeeping equipment

• Able to understand and follow all safety precautions and work related directions

• Demonstrated ability to accomplish physically challenging tasks

EXPERIENCE:

Uber and lyft driver 09/2022 - Present

Transfort of client to their destinations, safely and on time

Delivering goods and services to customers on time and in excellent condition

Demonstrate professional conducts with clients and families to deliver outstanding customer service

Yellowstone National Park, Wyoming, House Keeping(Room Supervisor) 05/2017- 09/2017

Supply house-keepers with linens and other materials needed for the job to be done

Responsible removing all trash from house keepers cart

Stripping of vacant rooms for the house-keepers

Inform house-keeping manager about repairs and maintenance

Cosmopolitan Bobycentrum Hotel, Brno- Czech 02/2017- 05/2017

Making sure all the public place areas are cleaned

Assisting the kitchens workers to clean the kitchen and utensils

Paying attention to details at the hotel

Ensuring that the kitchen and the restaurant are cleaned before logging out

Mopping of the kitchen floors as well as the lobby

PPL CZ, Brno -Czech Republic 10/2016 - 01/2017

Management of the shipment through the depot and out to the customers

Scanning of shipments to capture location details

Data entry and monitoring as well as sorting of packages

Pull and prepare product for shipment ensuring the exact,number and types are loaded

Load,unload,move, stock and stage products and materials

Airtel Ghana, Airtel Franchise Shop 04/2016 - 08/2016

Handling customer complaints

Activating of sim cards for clients,replacing of lost sim card and opening of airtel money account

Resolving or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem

Capital Bank Speedbanking Relationship officer 03/2015- 03/2016

Handling customer complaints and taking appropriate action to resolve them

Verifying and upgrading customers account information

Suggesting solutions when a product malfunctions

Marketing bank products to individuals and firms

EDUCATION:

University of Cape Coast, Cape Cost,Ghana .Bsc psychology 08/2009 - 05/2013

Kumasi Academy High School, Kumasi -Ghana Business Studies 10/2004 - 05/2007

REFERENCES: Available Upon Request

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