Compassionate Disaster Recovery Professional with EMO Expertise

RONALD B. WILSON ******@*****.*** 310-***-****

Dedicated professional with extensive expertise in managing challenging situations with empathy and compassion. Proficient in collaborating with teams, maintaining a positive attitude under pressure, and adapting quickly to changing environments. Seeking to utilize my strong interpersonal skills, attention to detail, and passion for service in a dynamic role where client satisfaction is the top priority. PROFESSIONAL EXPERIENCE

FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

Disaster Survivor Assistance Specialist 2009 to Present

• Delivers compassionate, survivor-centric assistance to individuals and families affected by natural disasters. In over 30 deployments, assisted with registration intakes, status inquiries, updates, referrals to whole community partners, and comprehensive survivor needs assessments to help them navigate the recovery process and access essential resources.

• Specializes in reaching underserved and diverse populations, ensuring equitable access to federal assistance programs (e.g., non-English speakers, individuals with disabilities, access and functional needs).

• Partners with local governments, nonprofits, and voluntary agencies to achieve shared recovery goals.

• Collaborates with team members so that policies, systems, and best practices are followed to provide efficient and accurate assistance to disaster survivors.

• Ability to adapt to ever-changing environmental conditions and limited resources during deployments. Owner, Balanced Bodywork 2002 to Present

• Licensed and certified massage therapist

• Massage team travel for special events, including health expos, and therapeutic massage for actors, crew and staff during film and commercial productions.

Property Management, Loftin Real Estate, Inc. 2002 to 2009

• Managed residential and commercial properties and conducted showings to potential tenants.

• Executed leases and supervised overall property management. RELEVANT SKILLS & EXPERTISE

• Crisis Response & Conflict Resolution

• Customer Service & Call Center Support

• Data Entry & Relevant Technology Systems

• Effective Communication & Active Listening

• Project Management & Teamwork

• Photography & Videography

• Conversational Spanish

• Personal Assistant Experience

EDUCATION & CERTIFICATIONS

• BS, Interpersonal Communications Florida State University Tallahassee, FL

• FEMA Employee Knowledge Center (FEKC) Trainings & Independent Study (IS) Courses

• Institute of Professional Practical Therapy, Certified Massage Therapist (CMT) Los Angeles, CA

• CPR Certified

• SAG/AFTRA Member

References available upon request.

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