Senior Salesforce Developer Enterprise Cloud Solutions Expert

Sai Prasanna Kumar Tellakula

Contact No: +1-508-***-****

Email ID: *****************@*****.***

http://www.linkedin.com/in/prasanna-kumar-417895386

PROFESSIONAL SUMMARY:

Accomplished Senior Salesforce Developer with over 7+ years of experience delivering scalable, high-impact solutions across Sales, Service, and Finance Clouds for enterprise clients.

Recognized for building robust Apex frameworks capable of processing 500K+ records daily, while ensuring code quality, performance, and platform efficiency at scale.

Knowing for driving UI modernization efforts through Lightning Web Components (LWC), Aura, and responsive design techniques using HTML5, CSS3, and JavaScript.

Consistency improved business efficiency by streamlining workflows through automation tools like Flow Builder, Flow Orchestrator, and Process Builder—cutting manual effort by up to 75%.

Played a key role in reducing quoting time by 40% through the successful customization and deployment of Salesforce CPQ tailored to complex pricing models.

Delivered seamless integrations with systems such as MuleSoft, Dell Boomi, AWS, and Oracle, enabling real-time, bi-directional data flow and cross-platform cohesion.

Accelerated deployment timelines by 45% by establishing automated CI/CD pipelines using Salesforce DX, Git, and Jenkins, while enhancing release reliability.

Trusted technical leader and mentor, effectively aligning developers, admins, and stakeholders around scalable architectures and business-aligned roadmaps.

Advocated for and implemented strong data governance practices, ensuring enterprise-grade security, compliance (GDPR, CCPA), and audit readiness.

Successfully led multi-terabyte data migrations from legacy systems to Salesforce with zero downtime, maintaining data fidelity and operational continuity.

Contributed to measurable cost savings by optimizing platform usage, improving license efficiency, and consolidating redundant processes.

Strong communicator and Agile team player, known for delivering high-quality solutions under pressure while maintaining a focus on long-term maintainability and stakeholder satisfaction.

TECHNICAL SKILLS:

Salesforce Platforms & Clouds: Sales Cloud, Service Cloud, Salesforce CPQ, Salesforce Commerce Cloud (SFRA), Salesforce Connect, AppExchange, Lightning Platform (Lightning Web Components (LWC), Aura, Visualforce, Lightning Pages, App Builder, Dynamic Forms), Flow Builder, Flow Orchestrator, Process Builder, Workflows, Validation Rules, Platform Events, Lead Management, Opportunity Stages, Forecasting Dashboards, Case Management, Omni-Channel, Knowledge Base, Contract Management.

Programming Languages & Scripting: Apex, SOQL, SOSL, HTML5, CSS3, JavaScript (ES6+), JSON.

Frameworks & Libraries: React, Angular, SLDS (Salesforce Lightning Design System), Bootstrap.

Databases & Data Management: MySQL, Snowflake, PostgreSQL, AWS RDS, Data Loader, Talend (ETL), Normalized Data Models, Entity-Relationship Diagrams (ERDs).

Integration & APIs: REST API, SOAP API, MuleSoft, Informatica Cloud, Dell Boomi, API Gateway, Postman, OData, DocuSign APIs, Custom Middleware Components.

Cloud Platforms & Services: AWS (Lambda, EC2, S3, API Gateway, CloudWatch).

CI/CD & DevOps: Jenkins, Salesforce DX, Salesforce CLI, Git, Metadata API, Change Sets, Scratch Orgs, Source-Tracked Deployments, Version Control (Structured Branching Strategies), Automated Testing.

Security & Authentication: OAuth 2.0, SAML-based Single Sign-On (SSO), Permission Sets, Roles, Profiles, Multi-Factor Authentication (MFA), IP Restrictions, Secure Coding Practices, Data Protection Protocols.

Development Tools & Methodologies: Developer Console, Eclipse IDE, Agile (Sprint Planning, Story Grooming, Estimations).

PROFESSIONAL EXPERIENCE:

Client: United Healthcare, Boston, MA Sep2024 – PRESENT

Role: Salesforce Developer

Description:

At United HealthCare, I contributed to enhancing operational efficiency by building and optimizing Salesforce solutions that streamlined case management and claims processes. I ensured seamless data flow between Salesforce and legacy healthcare systems using Informatica and Data Loader, improving data accuracy and compliance. My work on automating workflows and supporting CI/CD deployments helped reduce manual efforts and accelerate delivery timelines across teams

Responsibilities:

Designed optimized data models and ERDs to enhance SOQL query performance and minimize governor limits, improving overall system responsiveness.

Developed and customized Lightning Web Components (LWC) to modernize UI for internal teams, improving user experience and performance in Service Cloud consoles.

Built complex SOQL and SOSL queries to extract, transform, and validate large data sets for claims and case management modules

Created reusable Apex methods interact with LWC for dynamic record updates and validation logic.

Applied declarative automation solutions using Workflows, Validation Rules, and Process Builders to streamline business processes and enhance data quality

Constructed custom Visualforce pages to support diverse functionalities for both customer-facing portals and internal operational needs.

Designed and implemented dynamic reports and dashboards tailored to business metrics, enabling data-driven decision-making.

Set up Omni-Channel routing to automatically distribute Claims, Prior Authorization, Eligibility, and Provider Support cases to the right agents based on skills and urgency.

Configured healthcare-specific queues such as Claims Investigation, Appeals & Grievances, Clinical Review Support, and Member Services to streamline high-volume workflows.

Built skill-based routing for specialized cases — for example, routing clinical-level cases only to agents trained on medical coding or provider contracts.

Optimized routing rules to reduce manual triage work, improving first-response time for member and provider cases by 25–30%.

Integrated Omni-Channel with Service Cloud Console so agents could handle claims, provider records, and member interactions in a single view.

Managed efficient asynchronous processes utilizing Batch Apex and future methods, optimizing platform performance for large-volume data operations.

Managed sandbox deployments and promotions using Change Sets and Git-based version control for smooth release management.

Delivered key Service Cloud features including complex case workflows, contract management, and knowledge sharing functionalities.

Used Developer Console, Workbench, and Debug Logs to optimize Apex, SOQL, and LWC performance

Enforced robust platform security through permission sets, profiles, and optimized role hierarchies.

Used advanced debugging tools, including Developer Console and Eclipse IDE, to efficiently troubleshoot and optimize application code.

Enforced robust platform security through the strategic implementation of permission sets and optimized role hierarchies.

Collaborated cross-functionally with QA and business teams to ensure technical deliverables aligned with precise business requirements.

Optimized SOQL queries for improved indexing and minimized execution time, enhancing overall application responsiveness.

Environment: Salesforce Lightning, Apex, Visualforce, REST API, Omni-Channel,Batch Apex, Process Builder, Workflow Rules, Validation Rules, Reports & Dashboards, Data Loader, ETL Tools, Change Sets, Eclipse IDE, Developer Console, Service Cloud, SOQL.

Client: U.S. Bank, Minneapolis, MN Oct2023 – July 2024

Role: Salesforce Developer

Description:

At U.S. Bank, I worked as a Salesforce Developer focusing on improving customer experience and automating internal banking workflows. I built scalable Lightning Web Components, integrated Salesforce with Oracle and other systems using REST and SOAP APIs, and optimized Apex performance. I also set up CI/CD deployments with Jenkins and Git, which helped speed up releases and improve system stability, supporting the bank’s digital transformation goals.

Responsibilities:

Developed custom Lightning Web Components (LWC) to support responsive user interfaces and user-specific flows, enhancing user experience and efficiency.

Developed SOAP integrations using WSDL for structured B2B data exchange with external systems.

Built scalable ETL pipelines in Talend to sync Salesforce with external platforms, ensuring data accuracy.

Maintained versioned source control with Salesforce DX and Git for streamlined deployments.

Automated CI/CD workflows using Jenkins to accelerate testing and delivery cycles.

Designed modular Apex code for reusability and long-term scalability.

Enforced secure access via well-structured permission sets, roles, and profiles.

Bridged communication between stakeholders and developers to align technical solutions with business needs.

Collaborated on Angular and JavaScript components to enrich the user interface, delivering more dynamic and interactive functionalities.

Participated actively in Agile delivery cycles, consistently releasing tested, stable features on schedule.

Reviewed Git commits and managed merge requests to maintain high code quality and integrity within the development lifecycle.

Published interactive Power BI dashboards sourced directly from Salesforce data, providing key executive insights and supporting data-driven decisions.

Integrated Oracle-based systems with Salesforce via custom middleware components, facilitating seamless data flow.

Integrated Salesforce with AWS services (Lambda, S3, App flow, CloudWatch) to enable seamless, secure data synchronization between CRM and external systems.

Developed serverless Apex integrations invoking AWS Lambda functions for real-time data processing and automation.

Utilized AWS App Flow to automate data transfers between Salesforce and AWS, reducing manual operations and improving data accuracy.

Implemented AWS CloudWatch to monitor Salesforce API usage, middleware performance, and integration health.

Configured and managed Amazon S3 buckets for document storage and archival linked with Salesforce records.

Built CI/CD pipelines integrated with AWS (Copado, Jenkins, Git) for version control, automated deployments, and rollback management.

Environment: Salesforce Lightning, Lightning Web Components (LWC), Apex, Visualforce, SOQL/SOSL, SOAP API, REST API, Platform Events, Talend, AWS Lambda, AWS S3, Oracle, Power BI, Git, Salesforce DX, Jenkins, CI/CD, Angular, JavaScript, WSDL, Middleware Tool.

Client: Enterprise, Hyderabad, India AUG 2021 – July 2023

Role: Salesforce Developer

Description:

Enterprise is an American private holding company. It is the parent company of car rental agencies Enterprise Rent-A-Car, National Car Rental, Alamo Rent a Car and operates several other transportation services including commercial fleet management.

Responsibilities:

•Performed the roles of Salesforce.com Administrator and Implementer in the organization.

•Created Cloud pages using Exact Target and published them.

•Performed A/B testing and completed recommendations accordingly.

•Created and reported on email Campaigns for various stakeholders.

•Worked on Automation Studio for performing actions such as imports, extracts and SOQL query activities.

•Developed and executed marketing campaigns using Marketing Cloud's Email Studio.

•Wrote SOQL queries to build targeted Campaigns and extract data.

•Worked on many Templates and many sender Profiles, send classifications and associate them according to the client's request.

•Tracked total number of emails sent and opened, extracting the reports according to the requirements to send follow-up emails.

•Experienced in ad hoc email campaigns and recurring campaigns as well.

•Developed customer journeys with the company, worked on Journey Builder, Email Studio and Automation Studio of Salesforce Marketing Cloud.

•Delivered personalized and coherent online experience, including targeted content and promotions.

•Used AMP Script code to create various email campaigns and automated marketing campaigns.

•Integration of Sales Cloud with external information systems using SOAP API web services.

•Used HTTP Get and @HTTP Post annotations for the creation of restful Web service AP.

•Developed strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve goals.

Environment: Saleforce.com, Salesforce Marketing Cloud, Exact Target, Apex, Visualforce, Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, JavaScript, Postman, Soap UI, HTML5, CSS3, jQuery, CSS, SOAP, and REST API.

Client: AU Financial Bank, India March 2018–April 2021

Role: Salesforce Administrator&Developer

Description:

At AU Financial Bank, I worked as a Salesforce Administrator, managing user access, data security, and system configurations to support daily banking operations. I customized Salesforce objects, workflows, and dashboards to improve data visibility for business teams. I also handled data migration using Data Loader and automated approval processes, which helped reduce manual effort and enhanced reporting accuracy for management.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the application to match the functional needs of the organization.

Developed various Custom Objects, Tabs, Components, Visual Force Pages and Controllers.

Administered, configured and maintained Salesforce.com application user Profiles, roles, assigning permissions, generating security tokens, validation Rule, Upgrade installation. Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Developed Visual Force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.

Worked on creating Apex Triggers, Apex Classes, and Visualforce Pages to get custom logic.

Experience in data migration using Import wizard, Apex Data Loader and other Integration tools.

Developed and deployed workflows and approval processes for opportunities and products/assets management. Created and deployed Several Reports.

Ensure data security by managing user permissions and monitoring user activity.

Created search layouts to organize fields, custom links, related lists, & components on record pages.

Followed Agile and scrum methodologies with daily standup meetings and bi-weekly sprints.

Developed several Custom Reports and Dashboards that are used by Business user and Managers.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Apex Data loader "Command Line Interface" to automate the data loading process for the sand box refresh activity.

Maintaining the Production support to ensure complete SLA adherence for the deliverables assigned.

Environment: Apex, Triggers, Controllers, Salesforce Lightning, Apttus CPQ, Batch Apex, Visualforce pages, Dashboards, Data Loaders, Force.com, Sales Cloud, Service Cloud, SOQL, Windows.

EDUCATION:

Master of science in Computer Science Aug 2023 – May 2025

Rivier University, Nashua, NH, USA

Bachelors in computer science July 2015 -- April2018

Jawaharlal Nehru technological University

CERTIFICATIONS:

Salesforce Platform Developer I (DP1)

Contact this candidate