Remote Customer Experience Support Specialist

Anna Mock

419-***-**** Bryan, OH ***** *************@*****.***

SUMMARY

Detailed-oriented professional with several years of experience seeking Data Entry role. Proficient in Microsoft Office Suite, including Access and Excel, with extensive history in maintaining accurate records and verifying data quality. Strong background in administrative support and quality coordination, ensuring efficient operations and precise documentation. WORK EXPERIENCE

Matsu Ohio, Inc., Edgerton, OH 02/1997 – 04/2020

Quality Coordinator

• Provided comprehensive administrative support, facilitating communications among engineers, managers, and supervisors.

• Evaluated tooling and gage designs throughout their lifecycle, ensuring alignment with production standards.

• Coordinated quality verification and shipment process for prototype and pre-Production parts, and maintaining rigorous standards.

• Managed Engineering Change Notice (ECN) Log and maintenance records, ensuring accurate, up-to-date documentation.

Bryan Custom Repack, Bryan, OH 10/1996 – 02/1997

Quality Assurance

• Collaborated with the Production Supervisor to organize work areas and assign associates for daily tasks.

• Ensured product quality and accurate identification of finished goods to meet daily production objectives.

Video Express, Bryan, OH 01/1996 – 10/1996

Customer Service Representative

• Assisted customers in selecting and processing video rentals, ensuring a seamless checkout and return experience.

• Managed customer communications by placing minder calls for overdue returns, contributing to improved customer satisfaction and store operations. EDUCATION

High School Diploma or GED, General Education State of New Jersey SKILLS

•Microsoft Office • Quality Inspections • Data Entry Proficiency • Organizational Skills

•Problem Solving Abilities • Data Management •Attention to Detail • Communication Skills

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