Customer-Focused Support Specialist with Remote Experience
Resume:
Kristin Baldwin
Wilmington, North Carolina
Professional Experience
I have developed a strong foundation in customer relations and client support, built through years of delivering exceptional customer service. I am highly skilled in phone communication, written communication, problem solving, inside sales, and outside sales. As a Personal Trainer, I have worked through a variety of challenges and client concerns. Whether through online platforms, phone calls, email, or face to face interactions, I learned how to deliver excellent customer service in this role. In addition to working in the health and fitness world, I have a background in mortgage lending. This position has given me strong communication skills and goal driven skills. I handled high-volume inbound and outbound calls efficiently while maintaining excellent customer service. I responded to online sales leads and customer facing inquiries. Working as a loan professional taught me how to build trust, understand individual needs, and guide clients through major life decisions with patience and clarity. I love working with people and helping them find solutions to any challenges they’re facing. Key Skills
● Strong communication and collaboration skills
● Inside sales, Outside sales
● Extensive experience in customer service spanning multiple years
● Experience in the Mortgage Industry, Mortgage CRM, LOS
● Familiar with CRM, Salesforce, Hubspot, Talkdesk, Adobe Experience Manager
● Strong background in telephone-based client engagement with inbound and outbound calls
● Experienced in Microsoft Office(Word, Excel, Outlook), Google Docs, Sheets, Slides, CRM, Mortgage CRM, LOS
● Certified Personal Trainer, Certified Class Instructor, Certified Elderly Fitness, Currently working on certification in Nutrition, Health Coach
● Fitness Tracking software, Skyward, PowerSchool, TrueCoach, Trainerize
● Remote Communication Tools, Zoom, Go To Meeting, MS Teams, Slack, livechat
● Familiar with CRM, Salesforce, Hubspot, Talkdesk, Adobe Experience Manager,
● Learns new software quickly
● Self Motivated, empathetic, excellent under pressure, personable, builds rapport easily
● Time Management, Multitasking, Remote work, Budgeting Professional and Volunteer Experience
Fitness Instructor & Personal Trainer
Surprise, Arizona 2022-2025
● Work one on one with clients and multiple clients at once
● Client assessment and individualized program design
● Strength training, functional training, and mobility coaching
● Group Fitness instruction, Elderly and special population fitness
● Knowledge of exercise science, biomechanics, and proper form
● Nutrition Fundamentals
● Motivational coaching and client accountability
● Goal setting and progress tracking
● Injury prevention and safe exercise modification
● Creating positive, supportive client environments
● Certified in AED and CPR
● Answered inbound and outbound calls concerning clients and sales
● Trains people of all ages
● Highly personable
● Works well with customers online and working with clients in person
● Builds good rapport among all of my clients
Youth Group Coordinator & Volunteer Leader
Surprise, Arizona 2020-2025
● Collaborate with youth pastors to manage and lead activities for large youth groups of over 100 participants. Organize and design engaging games and activities for each service, ensuring that all participants remain actively involved
● Lead small group sessions with 10–15 teenagers, fostering strong communication and interpersonal skills
● Manage event budgets, source necessary supplies, coordinate logistics for weekly services and large game nights
● Effectively plan and execute multi-hour events, ensuring all attendees are occupied and engaged throughout
● Handle parent interactions and pick-ups, resolving concerns and facilitating communication between parents and teens
● Address behavioral issues and support troubled youth by providing solutions to complex personal problems
Homeschool Group Leader and Coordinator
Port Orchard, Washington 2015-2020
● Led engaging classes in Science, Writing, History, Music, and Health & Fitness for students in grades 1 through 12
● Adapted teaching strategies to support diverse learning needs, including working with autistic and behaviorally challenged students
● Tutored children ages 6-18
● Effectively managed classrooms and resolved a wide range of conflicts
● Communicated effectively with both parents and children regarding school-related matters Loan Officer
Maple Valley, Washington 2012-2015
● Worked remotely for America One Finance
● Independently sourcing clients and guiding them through the home mortgage process
● Matched clients with the best loan programs and rates tailored to their financial needs
● Collected and organized all necessary documentation to ensure timely loan processing, typically completed within 30 days
● Provided end-to-end support to help clients feel informed and confident throughout the home-buying journey
● Answered all inbound and outbound calls concerning loan mortgages while working on loans
● Worked with clients face to face as well as online Tutor/House Manager
Waxahachie, Texas 2000-2003
● Served as a teacher and tutor for two elite-level gymnasts
● Created and managed their daily academic schedules to ensure all schoolwork was completed prior to training sessions
● Maintained the household and supported daily operations while their parents managed a gymnastics facility
● Worked over 35 hours per week, demonstrating strong organizational, multitasking, and time management skills in a high-demand environment
● Filled in at the gym when needed
Relevant Experience
Household Manager Maple Valley, WA 2000-2015, Port Orchard, WA 2015-2020, Surprise, AZ 2020-2025
● Managed all aspects of home operations that included scheduling, budgeting, coordinating family activities, and healthcare needs
● Collaborated with Washington State certified teachers in large homeschool groups to support my children’s education
● Volunteered for school programs, church, and sports programs
● Developed strong multitasking abilities, communication skills, and crisis management
● Worked part time while raising three children
Education
● Completed Highschool with honors and college credits in WA State
● Attended Paradise Valley Community College in AZ State 1 year
● Attended Southwestern Assembly of God University in Texas for 1 year
● Attended Navarro Community College in Texas for 1 year
● Collectively completed 70 course hours, mostly focused on teaching.
● Certification in Personal Training, Elderly Fitness, Group Fitness, and currently working on Nutrition certification. And Virtual Training Certification
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