Customer Service & Security Professional

ARIF ALI

** ****** *****, ****** ****, London, UK E6 1PU • 074******** • **********@*****.***

Dedicated and enthusiastic individual looking to further improve professional abilities in the workplace. Possesses excellent communication with a native fluency in English reading and writing. Committed to providing exceptional customer service and interpersonal skills, enabling clear and concise interaction with both colleagues and the public.

SKILLS & OTHER

•Computer proficient

•Data management

•Microsoft Office expertise

•Ability to prioritize

•Data entry

•Database administration

•Customer service experience

•Customer retention and conflict resolving

Researching abilities – qualitative/quantitative

PROFESSIONAL EXPERIENCE

Security Officer Mar 2025 – Current

(G4S, London)

•Participated in several events such as the London Marathon and London Horse Show as security personnel.

Ensured safe entry/exit of public members through constant observation (Stewarding).

•Guarded entry/exit points for long periods

•Used handheld radios for communication with other security personnel in the area.

•Answered general queries for public members.

•Managed conflict resolution through interaction with public members.

Retail Assistant Sep 2024 – Dec 2024,

(Primark, London) Oct 2025 – Jan 2025

•Maintain stock and displays on the sales floor

•Directed customers throughout the store.

•Answered any customer general queries.

Healthcare Work Experience/Placements Sep 2023 – Sep 2024

(UCL, London)

•Regular healthcare related work placements throughout my studies at UCL.

•Services such as GPs, Care-homes, and Hospitals.

•Shadowed healthcare professionals and participated in GP procedures such as mock telephone/in-person medical consultations.

•Consulted with patients and healthcare professionals such as Nurses, Receptionists, Doctors, etc.

•Used electronic systems such as EMIS and EPIC in GP surgeries.

Sales Associate Sep 2022 – Dec 2022

(TK Maxx, London)

•Greeted and interacted with customers in a friendly and polite manner.

•Assisted customers in store and on the phone.

•Maintain orderliness of the sales floor

•Directed customers to desired locations

•Operated payment registers - took payments and issued receipts.

Retail Assistant Jul 2019 – Oct 2019

(West Ham United FC, London)

•Worked on checkout duties in a high-pressure environment.

•Engaged with customers to provide any advice or directions

•Constantly replenished stock as instructed

•

EDUCATION

Integrated BSc (iBSc) (As part of MBBS)

Primary Care Research and Clinical Practice

UCL, London Sep 2023 – Sep 2024

Sep 2012 – Jun 2019

GCSE & A Level

(Lister Community School and Newham Collegiate Sixth Form, London)

•AAA achieved at A-level

•11 GCSEs A*-C

HOBBIES AND SPORT

•Digital Learning

•Reading

•Weight Training

REFERENCE

Available upon request.

Contact this candidate