Customer Care Professional with Leadership Experience
Resume:
YASHIKA THOMAS
Calhoun Falls, SC *****
****************@*****.***
Professional Summary
Customer-focused professional skilled in chat and remote support, communication, and problem-solving. Dedicated to providing quick, accurate solutions and creating positive customer experiences. Willing to relocate: Anywhere
Work Experience
Customer Care Retention Specialist (Remote)
ibex Global-Beckley-WV
June 2023 to Present
• Answer customer questions by phone, chat, or email
• Troubleshoot issues and give clear solutions
• Use multiple computer systems while assisting
• Document calls accurately and meet performance goals
• Sell products/services via inbound or outbound calls
• Explain features, handle objections, and close sales
• Upsell/cross-sell and meet sales targets
• Enter orders accurately and keep records updated Retail Store Manager
Sun Com Mobile-Cricket Wireless-Elberton, GA
May 2023 to August 2025
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Developed and executed marketing campaigns to increase foot traffic and promote new products
• Managed a team of XX employees, providing training, coaching, and performance evaluations
• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
Assistant Manager
Dollar General-Calhoun Falls, SC
September 2018 to April 2023
Supervised hourly and temporary personnel, provided work direction and reviewed work processes. Assisted manager to control inventory strategically, resulting in reduced costs. Monitored cash management and reviewed expenses for optimum budget tracking. Worked with management team to react to customer service issues, customer complaints and business opportunities.
Customer Service Representative(Remote)
Dish Network-Swanee-GA
November 2017 to December 2019
Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Built strong knowledge of product line to assist customers in selecting products. Education
Medical Administration Specialist (Certificate)
Asher School Of Business-Norcross, GA
June 2000 to July 2001
Skills
• Client email correspondence
• Medical coding
• Antivirus software
• Insurance Verification
• Remote work experience
• Customer retention
• Technical Proficiency
• Appointment scheduling
• Live chat
• Dispatching (4 years)
• Data entry
• Medical billing
• CRM system proficiency
• Equipment troubleshooting
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