Salesforce Developer - 3+ yrs Experience in Cloud Platforms

SETHU SAI LAXMANA MANIDEEP

Location: USA Email: ********************@*****.*** Phone: +1-314-***-**** LinkedIn SUMMARY

Salesforce Developer with 3+ years of experience designing and delivering scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and Health Cloud environments. Strong expertise in Apex (Triggers, Batch, Queueable), Lightning Web Components (LWC), REST/SOAP integrations, and secure API frameworks using OAuth 2.0 and Named Credentials. Proven ability to optimize performance through bulkification, asynchronous processing, and governor-limit best practices, resulting in highly reliable, enterprise-grade applications. Experienced in CI/CD automation (Copado, Git, SFDX), data migrations, and analytics using CRM Analytics and Power BI, with a strong track record of collaborating in Agile/Scrum teams to deliver secure, high-impact Salesforce solutions aligned with business and compliance requirements. TECHNICAL SKILLS

Salesforce Development: Apex (Triggers, Classes, Batch, Queueable, Schedulable), Apex Design Patterns (Handler, Service, Repository), Trigger Frameworks, LWC, SLDS, Visualforce, Lightning Components, Apex Test Classes, Bulkification, Governor Limit Optimization

Integrations: REST/SOAP APIs, Salesforce Integration Patterns (Request/Response, Continuation, Platform Events), Named Credentials, OAuth 2.0, API Error Handling & Retry Logic, External Services, Salesforce Connect, MuleSoft

(basic)

DevOps / CI-CD: Copado, Gearset, Git, GitHub, Bitbucket, SFDX CLI, VS Code, Git Branching Strategies, Static Code Analysis, Sandbox Management

Salesforce Administration: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, FSC (exposure), Nonprofit Cloud, Object Model Design, Record Types, Page Layouts, Profiles, Permission Sets, Roles, Sharing Rules, Validation Rules, Approval Processes, Flows

Data Operations & Analytics: Data Loader, Dataloader.io, Workbench, SOQL/SOSL, Data Migration & Mapping, De- duplication, Reports & Dashboards, Tableau, Power BI, CRM Analytics (Tableau CRM), Einstein GPT (basic)

Methods & Tools: Agile/Scrum, Jira, Confluence, UML (ERD, Sequence/Class), Stakeholder Training, UAT, Data Governance, Matching & Duplicate Rules

PROFESSIONAL EXPERIENCE

DXC Technology Jul 2025 - Present

Salesforce Developer

Led development for the Global Service Operations Transformation project by designing scalable Apex Classes, Trigger Frameworks, and Lightning Web Components (LWC) to support complex Service Cloud workflows across multiple business units.

Engineered secure REST API integrations using Named Credentials and OAuth 2.0, connecting Salesforce with external ITSM platforms, and implementing robust error handling and retry logic to ensure data consistency.

Optimized backend performance through bulkified Apex, asynchronous processing (Batch, Queueable), and governor- limit optimization, resulting in a 35% reduction in transaction failures during peak usage.

Implemented CI/CD pipelines using Copado, Git, and SFDX CLI to streamline deployments, enforce static code analysis, and reduce release-related defects by 25%.

Configured advanced Salesforce Administration features including Record Types, Sharing Rules, Approval Processes, and Flows to align data visibility and automation with enterprise security and compliance requirements.

Delivered actionable insights by building role-based Reports and Dashboards using CRM Analytics and Power BI, while supporting UAT, stakeholder training, and Agile/Scrum ceremonies to ensure smooth adoption and delivery. Lexis Nexis Jan 2021 – Jul 2023

Salesforce Developer

Designed custom Apex and Lightning Web Components (LWC) as part of the Legal Content Intelligence Platform Enhancement project, supporting advanced case management and legal content workflows.

Architected scalable Salesforce Data Models using Custom Objects, Object Relationships, and Validation Rules to manage high-volume legal metadata while ensuring data integrity and compliance.

Developed secure SOAP and REST API integrations to synchronize Salesforce with internal content repositories and third-party legal data services, enabling reliable bi-directional data exchange.

Optimized complex SOQL/SOSL queries and applied Selective Indexing strategies, improving search response times by 40% for large legal datasets in content discovery use cases.

Automated end-to-end business processes using Salesforce Flows and Approval Processes, streamlining legal review, escalation, and publication lifecycles and reducing manual intervention by 30%.

Implemented high-quality Apex Test Classes using bulkified logic and governor-limit optimization to support stable releases and reduce runtime failures.

Supported controlled release management using Git-based Version Control, Sandbox Strategies, and Deployment Best Practices, reducing post-release issues by 20% and improving release predictability.

Built analytical Reports and Dashboards to track content accuracy, case resolution trends, and user engagement metrics for legal operations leadership.

Collaborated with Product Owners, QA Teams, and Legal Stakeholders in an Agile/Scrum environment, supporting backlog refinement, sprint planning, and UAT to ensure business-aligned delivery. PROJECTS

Customer Self-Service Experience Portal

Developed an Experience Cloud portal using Lightning Web Runtime (LWR), custom themes, and SLDS to enable secure customer access to cases, knowledge articles, and service requests.

Implemented role-based access control, guest user security, and sharing sets, ensuring compliant data visibility while improving user self-service adoption.

Enterprise Data Migration & Analytics Enablement

Executed large-scale data migration and transformation using Data Loader, Dataloader.io, and Workbench, applying de-duplication rules and data mapping strategies across multiple Salesforce orgs.

Built executive-level dashboards and analytics using CRM Analytics (Tableau CRM) and Power BI to track operational KPIs and data quality metrics post-migration. EDUCATION

Master of Science in Information Systems Aug 2023 – May 2025 Saint Louis University, Saint Louis, Missouri GPA: 3.87 / 4.0

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