Flight Attendant with 5+ Years of Service Excellence

MD Monica Diggs

Jacksonville, FL ***** 407-***-**** ********@*****.***

Online Digital Resume

PROFESSIONAL

SUMMARY

Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Brand Promotion

Aircraft Safety Checks

Adult AED and CPR

Passenger Behavior Monitoring

Cleanliness and Sanitation

Ticket Checks

Pre-Flight Briefings

Public Interaction

Federal Guidelines

Airline Policies

Emergency Procedures

Knowledge

Passenger Interaction

Regulation and Compliance

Monitoring

Crew Resource Management

Critical Thinking

Takeoff Instructions

Safety Regulation Compliance

Verbal and Written

Communication

Passenger Care

Evacuation Procedures

Beverage Service

Safety Demonstrations

Crew Recruitment

Situational Awareness

Health and Safety Procedures

WORK HISTORY FLIGHT ATTENDANT 02/2017 to CURRENT

Frontier Airlines Orlando, FL

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Resolved passenger situations during flight involving disorderly passengers and medical emergencies.

Answered passengers' questions and provided solutions to issues arising during flights.

Ensure safety and comfort of customers onboard aircraft. Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

SALES ASSOCIATE 04/2016 to 11/2016

Belk Department Store Jacksonville, FL

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Prepared merchandise for sales floor by pricing or tagging. Achieved perfect attendance and on-time record.

EDUCATION Sociology 02/2015

Florida State College At Jacksonville, Jacksonville, FL Diploma Child Care 06/2014

Frank H. Peterson Academies, Jacksonville, FL

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