Experienced Call Center Manager and Leader

John Johnson

Virginia Beach, VA *****

*******************@***********.***

+1-757-***-****

Authorized to work in the US for any employer

Work Experience

Call Center Manager

National Debt Settlements-Virginia Beach, VA

November 2012 to September 2025

• Hire, onboard, and train call center personnel.

• Coach call center staff through challenging customer service issues.

• Analyze call center data and prepare reports for upper management.

• Evaluate staff effectiveness and performance annually or on an as-needed basis.

• Lead team meetings and give presentations to executives.

• Develop monthly, quarterly, and annual call center goals and action plans.

• Prepare work schedules to ensure sufficient coverage.

• Create personnel and supply budgets for approval.

• Professionalism in Excel and Microsoft.

Education

Liberal Arts & Sciences (Associate's Degree)

Southern New Hampshire University-Manchester, NH

September 2019 to April 2022

General Studies (High school diploma or GED)

Mayfield High School-Mountain View, CA

September 1982 to May 1985

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