Customer Service & Support Specialist with Tech Help Experience

STACY CONLEY

**************@*****.*** 502-***-****

Milton, KY 40045

Summary

I have worked in customer service extensively,also have worked in home healthcare and daycare experience

Skills

●Performer Promotion

●Salary Determination

●Order Fulfillment

●Documenting Information

●Resolving Customer Issues

●Organizational Skills

●Positive Attitude

●Business Development

●Customer Service Abilities

●Call Management

●Technical Support

Experience

Staples direct Florence, KY

Cyber Agent

11/2009 - 07/2023

●Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.

●Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

●Completed research to thoroughly understand client requirements.

●Expanded client base and increased profitability through recruiting and training.

●Responded promptly to customer inquiries and complaints in a professional manner.

●Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.

Citibank Florence, KY

Help Desk Technician

01/2001 - 10/2009

●Developed and maintained strong relations with customers to meet quality expectations.

●Performed troubleshooting to diagnose and resolve technical issues.

●Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

●Used proactive monitoring procedures and tools to identify problem prevention opportunities.

Education and Training

Kentucky College of Business Florence, KY

Some College (No Degree) in Business Administration

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