Dynamic Service Manager with Proven Track Record
Resume:
Michael Mumaw
Derby, KS ***** 316-***-**** ********@*****.***
PROFESSIONAL
SUMMARY
Dynamic Service Manager with a proven track record currently managing a mobile service department as well as in-house team at Rusty Eck Ford and previously at Wichita Tire & Alignment, enhancing service delivery through process improvements and effective team training. Skilled in customer relationship management and vehicle assessment, I consistently achieved performance goals while fostering a collaborative environment. Committed to optimizing operations and ensuring customer satisfaction. SKILLS • Customer service • Computer skills
• Multitasking and organization • Vehicle assessment
• Price quoting • Service scheduling
• Performance goals • Customer relationship management
• Documentation and reporting • Team collaboration Warranty claims process
management
• • Account management
• Mechanical aptitude • Sales expertise
• Work order interpretation • Product knowledge
WORK HISTORY SERVICE ADVISOR 06/2023 to CURRENT
Rusty Eck Ford Wichita, KS
Assisted customers in understanding service options, ensuring clarity and satisfaction.
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Coordinated service appointments, optimizing workflow and reducing wait times.
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Evaluated customer concerns and provided effective solutions, enhancing service quality.
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Maintained accurate records of services performed, improving documentation efficiency.
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SERVICE MANAGER 04/2021 to 05/2023
Wichita Tire & Alignment Wichita, KS
Supervised service team to ensure high-quality customer support and efficient operations.
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Implemented process improvements that enhanced service delivery and reduced turnaround times.
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M M
Developed training programs for staff to enhance product knowledge and technical skills.
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Managed inventory levels, optimizing stock availability while reducing excess costs.
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MECHANIC 01/2020 to 03/2021
Eden's Auto Sales Valley Center, KS
Diagnosed and repaired mechanical issues across various vehicle types, ensuring optimal performance and safety.
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Conducted routine maintenance services, enhancing vehicle longevity and customer satisfaction.
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Utilized diagnostic tools to identify faults, streamlining repair processes and reducing turnaround times.
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Mentored junior mechanics, providing training on best practices and advanced repair techniques.
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EDUCATION Hesston High School, Hesston
REFERENCES Broc Carr
Wichita Tire & Alignment
Wichita, KS
Kristie Knight
Eden's Auto Sales
Valley Center, KS
Brandon Klass
Rusty Eck Ford
Wichita, KS
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