Dynamic Branch Manager with Operational Excellence
Resume:
Tyrone Gissentaner
Professional Summary
Dynamic Branch Manager at SURGE with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team supervision and training, I implemented inventory management systems that improved stock processing. My strong communication and analytical skills drove strategic planning initiatives, resulting in significant performance improvements.
Work History
SURGE - Branch Manager
Lithia Springs, GA
06/2025 – 11/2025
Managed daily branch operations, ensuring efficiency and adherence to company policies.
Trained and mentored team members on customer service best practices.
Implemented inventory management systems to streamline stock processing.
Assisted in developing marketing strategies to increase local branch visibility.
Analyzed sales reports to identify trends and improve performance metrics.
Coordinated staff schedules to optimize productivity and meet customer demands.
Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Collaborated with upper management on strategic planning initiatives for branch growth.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
PNC Bank - Branch Banker
Powder Springs, GA
05/2023 - 06/2025
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Processed various financial transactions accurately, ensuring compliance with bank policies.
Educated customers on banking products, enhancing their financial literacy and product usage.
Collaborated with team members to streamline branch operations, improving overall efficiency.
Assisted in training new employees on systems and procedures for operational effectiveness.
Analyzed customer needs to recommend tailored banking solutions, boosting satisfaction rates.
Maintained accurate records of transactions and customer interactions for audit purposes.
Implemented process improvements that enhanced service delivery and operational workflows.
Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
Optimized branch performance by analyzing key metrics and implementing targeted action plans.
Strengthened client relationships, offering tailored financial advice to meet individual needs.
FSM GROUP LLC - FUEL DISPATCHER
Atlanta, GA
05/2021 - 03/2024
Coordinated fuel delivery schedules to optimize supply chain efficiency and minimize delays.
Managed inventory levels, ensuring availability of fuel products for dispatch operations.
Communicated with drivers to confirm routes and delivery times, enhancing operational flow.
Implemented safety protocols during loading and unloading processes to ensure compliance.
Collaborated with suppliers to resolve fuel supply issues, maintaining consistent service delivery.
Organized regular team meetings to discuss current challenges and brainstorm solutions for continuous improvement.
Implemented advanced software tools to enhance overall dispatch productivity, increasing order accuracy, and reducing response times.
United State Postal Service - Air Freight Coordinator
Atlanta, GA
05/2022 - 01/2024
Coordinated air freight operations to ensure timely delivery of packages across domestic and international routes.
Oversaw documentation processes, ensuring compliance with regulatory requirements for air shipping.
Implemented process improvements, enhancing shipment tracking accuracy and reducing delays.
Developed relationships with airline partners to negotiate favorable terms and streamline logistics workflows.
Analyzed shipment data to identify trends, optimizing routing strategies for cost-effectiveness.
The Erosion Company - Area Quality Manager
Woodstock, GA
10/2016 - 05/2021
Led quality assurance initiatives, ensuring compliance with industry standards and regulatory requirements.
Developed and implemented quality management systems to enhance operational efficiency and product reliability.
Conducted root cause analysis to identify process improvements, reducing defects in production processes.
Mentored and trained staff on quality control methodologies, fostering a culture of continuous improvement.
Collaborated with cross-functional teams to drive quality-related projects, aligning goals across departments.
Monitored performance metrics and generated reports to track progress against quality objectives and targets.
Established corrective action plans for non-conformances, ensuring timely resolution and prevention of recurrence.
Languages
English
Full Professional
Volunteer work
Developed and implemented training programs for new volunteers, improving operational efficiency.
Coordinated volunteer recruitment and onboarding processes to enhance community engagement.
Collaborated with local organizations to establish partnerships that expanded outreach efforts.
Mentored junior volunteers, fostering a supportive environment to enhance their skills and confidence.
Assisted with special events and programs.
References
Jeremiah Alford: 678-***-**** Onsite Manager
Samuel Gissentaner: 216-***-**** (Cleveland City Commissioner)
Lucretia Wright: 954-***-**** (Head Of Jackson Memorial Hospital)
Glynn Phillips: 770-***-**** (Executive President Of The Erosion Company)
Brenda Borden: 704-***-**** (Seventh Day Adventist School Teacher)
********************@*****.***
Dallas, GA 30132
Bold Profile
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Excellent work ethic
Attention to detail
Team supervision
Client relationship management
Strong team-builder
Verbal/written communication
Staff management
Training and development
Sales management
Education
05/1996
Theil College
Greenville, PA
Associate of Science: Sociology
05/1991
Shenandoah Valley Academy
New Market, VA
High School Diploma
.
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TG
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