Senior Enterprise Support Engineer with Networking Expertise

Raymond J. Kovecses

** ***** ****** *****, ** ***81 603-***-**** ***.********@*****.***

Objective

To obtain a position in the technology industry where my knowledge and previous experience will be used in a positive setting.

Education

2006 Hesser College, NH

Associates degree in Computer Support Specialist.

Graduated Suma Cum Laude

2003 John Stark Regional High School

Work Experience

2006-2025

Enterprise Support Engineer, Upland Software

Perform 3rd level technical support to IT staff worldwide. Work closely with software developers to integrate new software and apply updates and patches to complex environments. Provide assistance to 1st and second level support. Perform a high level of troubleshooting to diagnose and resolve complex issues. Worked with MFD devices extensively Including Ricoh, Xerox and HP.

2000-2003

Country 3 Corners

Worked the cash register and stocked shelves. Performed other various tasks. 1997-2002

Berry Good Farm

Performed various farm duties.

Skills

OS: Microsoft: 2000, 2003, 2008, XP, Vista, 7, 8, Linux Applications: Microsoft Exchange: 2003, 2007, 2010 Microsoft Office: 97 - 2010, 365

Active Directory: All versions

Microsoft SQL Server

Document Management Systems

Telephony: Foip, Voip, SIP, H.323, T1, Analog

Protocols: XML, HTML, SQL, TCP/IP, SIP, H.323

Hardware: Printers, Multifunction devices, fax boards, fax machines.

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