Office Management

Shelley Golden

Nampa, ID

208-***-**** ️ *************@*****.***

Professional Summary

Customer-focused professional with experience in high-volume operations, administrative support, and client-facing services. Known for clear communication, attention to detail, and the ability to work independently while meeting quality and performance standards. Adaptable, reliable, and skilled in remote-friendly tools and workflows.

Core Skills

Remote Customer Service (Phone, Email, Chat)

Customer Issue Resolution & De-escalation

Data Entry & Documentation Accuracy

Microsoft Word, Excel & Outlook

Time Management & Self-Motivation

Confidential Information Handling

Training & Coaching

Multi-Tasking in Fast-Paced Environments

Professional Experience

Freelance Administrative & Customer Support Services

Self-Employed (Remote) March 2024 – Present

Provided remote administrative and customer support services to individuals and small businesses.

Responded to customer inquiries via phone and email, ensuring timely, professional, and accurate communication.

Assisted with document preparation, data entry, and digital file organization while maintaining confidentiality.

Managed schedules, follow-ups, and task prioritization while working independently in a remote setting.

Amazon, Inc. — Nampa, ID

Warehouse Associate March 2023 – March 2024

Accurately fulfilled customer orders in a fast-paced environment, ranking in the top 10% for quality.

Maintained productivity and attention to detail while meeting strict performance metrics.

Served in Tote Replenishment, ensuring continuous workflow and a clean, organized work area.

Cross-trained in Pick and Pack Singles; adaptable to changing roles and priorities.

Trained new and current associates as a Pick Ambassador, using clear communication and coaching skills.

Certified in Pallet Jack operation, VRC, Jam Clear, PIT, and warehouse safety procedures.

State of California

Notary Public July 2014 – 2022

Verified identities and notarized legal documents in compliance with California state laws and regulations.

Explained notarization processes clearly and professionally, addressing customer questions and concerns.

Resolved complex documentation issues with a high level of accuracy and attention to detail.

Maintained confidentiality and built trust through reliable, customer-focused service.

Littlerock Creek Irrigation District — Littlerock, CA

Office Manager March 2014 – June 2019

Managed daily office operations, serving as a primary point of contact for customers and stakeholders.

Provided administrative and customer service support, handling inquiries and resolving issues efficiently.

Developed and delivered training programs to improve staff productivity and collaboration.

Coordinated annual financial audits, ensuring accurate reporting and regulatory compliance.

Implemented digital filing and communication systems to streamline office processes.

Education

Ameritech College — Palmdale, CA

Certificate in Computerized Accounting

Antelope Valley Adult School — Palmdale, CA

High School Diploma

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