Customer Service Specialist with 2 Years Experience

BILAL AHMED

Queens, NY ***********@*****.*** 929-***-****

EDUCATION

Queens Technical High School, NY High School Diploma June 2022 WORK EXPERIENCE

Sales Associate, Best Buy, NY Sep 2022 – Sep 2024

• Delivered exceptional customer service, fostering strong customer relationships and repeat business.

• Met and exceeded sales goals through proactive engagement and product knowledge.

• Maintained accurate inventory records and assisted with stock replenishment.

• Collaborated with team members to improve workflow efficiency and store operations. Clerk & Stock Worker, US Open, NY Jun 2019 – Sep 2019

• Supported daily inventory stocking and organization in a high-volume environment.

• Assisted customers and provided clear information regarding products and locations.

• Helped improve inventory accuracy through consistent labeling and organization. IT Technician Intern, Flushing YABC, NY Jun 2021 – Sep 2022

• Responded to technical support requests and resolved hardware and software issues.

• Assisted with implementation of a ticketing system to track and prioritize issues.

• Conducted basic system audits to support network reliability and security. SKILLS

● Languages: English, Urdu (proficient) and Hindi (proficient)

● Tools: Microsoft Office, Web Browsers, Social Media

● Soft Skills: Public Speaking, Communication, Presenting, Time Management, Organization, Scheduling & Data Entry, Customer Service, Inventory Management, Attention to Detail, Problem Solving

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