Remote Customer Service Specialist with 7+ Years Experience

TIFFANY HOLIFIELD

Covington, GA

470-***-**** ️ ******************@*****.***

Remote Customer Service Representative Client Support Call Center Operations

PROFESSIONAL SUMMARY

Customer-focused Remote Customer Service Representative with 7+ years of experience supporting diverse client populations through phone, email, and virtual platforms. Proven ability to manage high-volume inbound and outbound calls, resolve complex issues, document interactions accurately, and maintain strict confidentiality. Adept at delivering compassionate, solution-oriented service while meeting performance metrics in fast-paced, remote environments. Strong communicator with a background in public service, research, and client advocacy.

Customer Support & Client Advocacy - Inbound & Outbound Call Handling - Remote Call Center Operations - Appointment Scheduling & Case Coordination - CRM & Data Management

Conflict Resolution & De-escalation - Confidential Data Handling - Time Management & Multitasking - Email & Chat Support - Empathetic Communication

PROFESSIONAL EXPERIENCE

McCullough Solutions LLC – Austin, TX (Remote)

Junior Customer Service Representative July 2024 – June 2025

Handled high-volume inbound and outbound calls to support customers with account inquiries, billing issues, and service scheduling.

Contacted clients regarding past-due balances, successfully resolving accounts prior to appointment scheduling.

Scheduled and optimized service appointments using ServiceTitan, ensuring efficient technician utilization and customer satisfaction.

Maintained accurate and detailed customer records in CRM systems, ensuring compliance with company policies and data accuracy standards.

Responded to customer inquiries via email and phone, routing issues to Dispatch, Sales, or Installations as appropriate.

Promoted service memberships, processed cancellations, and supported customer retention initiatives.

Served as a communication bridge between the call center and main office, improving workflow efficiency.

Moody’s – New York, NY (Remote)

Commercial Real Estate Researcher July 2022 – May 2024

Conducted 25–100 outbound calls per day to brokers and industry professionals to gather and verify commercial property data.

Researched, validated, and updated commercial real estate listings using proprietary systems and public sources.

Maintained a high level of accuracy while managing large volumes of data in a remote production environment.

Provided timely, reliable property information to internal teams and external clients.

Demonstrated strong attention to detail, organization, and independent work performance in a remote setting.

DeKalb County Tax Commissioner’s Office – Decatur, GA (Hybrid)

Tax Clerk October 2017 – October 2021

Delivered customer service support to the public via phone and in-person, resolving account issues and inquiries.

Processed account openings, closures, and updates while maintaining confidentiality of sensitive information.

Documented customer interactions and feedback accurately in internal systems.

Assisted with training new employees and identifying workflow improvements.

Performed administrative duties including data entry, filing, and record maintenance.

TECHNICAL SKILLS

Microsoft Office Suite ServiceTitan Georgia DRIVES Teams Zoom Slack CRM Systems Data Entry Platforms

EDUCATION

Bachelor of Business Management

Talladega College – Talladega, AL (May 2018)

Master’s in Human Resource Management

DeVry University – Chicago, IL (Present)

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