Versatile Patient Access and Care Coordinator

CARWON DUMAS

Cleveland, Ohio 216-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Versatile healthcare and patient services professional with over 12 years of caregiving experience and 6+ years in customer service, call center, and medical office environments. Experienced in patient access, registration, appointment scheduling, insurance verification, and care coordination. Adept at supporting diverse patient populations, including individuals with developmental disabilities and autism, while maintaining HIPAA compliance, accuracy, and compassionate service in fast-paced healthcare settings.

CORE COMPETENCIES

Patient Access • Registration • Scheduling • Insurance Verification • HIPAA Compliance • Call Center Operations • Customer Service • Care Coordination • Medical Terminology • EMR/EHR Systems • Team Collaboration

PROFESSIONAL EXPERIENCE

Patient Access Representative

Cleveland Clinic Main Campus – Cleveland, OH Sep 29, 2025 – Dec 18, 2025

• Registered and checked in patients while verifying demographics, insurance eligibility, and authorizations.

• Scheduled, rescheduled, and confirmed appointments across multiple departments using electronic health record systems.

• Served as a primary point of contact for patients, answering questions and resolving concerns professionally and empathetically.

• Maintained strict HIPAA compliance when handling confidential patient information.

• Coordinated with clinical staff, billing, and administrative teams to ensure smooth patient flow and care delivery.

ABA Therapist

Hopebridge Autism Therapy Center – Cleveland, OH Jan 2025 – Apr 2025

• Delivered one-on-one behavioral therapy services to children with autism using Applied Behavior Analysis (ABA).

• Documented treatment data and collaborated with clinical teams and families to support individualized care plans.

• Utilized de-escalation techniques and positive reinforcement to encourage patient progress. Therapeutic Program Worker

Warrensville Developmental Center – Highland Heights, OH May 2022 – Aug 2024

• Assisted residents with activities of daily living, behavioral support, and social development.

• Implemented treatment plans and accurately documented care notes, incidents, and medication responses.

• Supported interdisciplinary teams to promote patient safety, dignity, and quality of care. Administrator Supervisor & Scheduler

MedSource Home Health Agency LLC – Willoughby, OH Jan 2021 – Dec 2021

• Coordinated staff scheduling, client visits, and training sessions to support daily operations.

• Served as a liaison between office staff, field clinicians, and families to ensure continuity of care.

• Maintained records and supported compliance with agency policies and procedures. Medication Technician

Willow Park – Cleveland, OH Dec 2021 – May 2022

• Administered medications per physician orders and documented patient responses accurately.

• Assisted nursing staff with basic patient care and monitoring. EDUCATION

Remington College – Cleveland Campus

Cosmetology Program, 1500 Hours Completed 2016 – 2017 Cleveland Central Catholic High School

High School Diploma 2014

SKILLS

Patient Registration • Insurance Verification • Scheduling • Call Center Support • HIPAA Compliance • Customer Service • Behavioral Support • Medical Terminology • Microsoft Word • Excel • Outlook

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