Customer Service Specialist with 10+ Years Experience
Resume:
CARLA CARRILLO
SUMMARY
Client-focused Customer Service solutions with a decade of experience in
high-volume call centers, in person skilled in conflict resolution, help individuals with any questions or concerns and always open to work as a team for a better outcome for the community. As these different type of job experiences I have I’m always willing to learn and try new things. EXPERIENCE
ACCOUNT ASSOCIATES
Global Solution VXI, Los Angeles,
California
Helped with costumers provide
info of their personal accounts for
EBT
Receive Inbound calls and provide
accurate information of programs
for costumers
Company also received contract
with FEMA (Federal Emergency
Management Agency) to make
outbound calls for the natural
disaster survivors by providing
financial aid, resources and
leadership to support individuals.
APR 2021 — APR 2025
SKILLS
Problem Solving
Communication
Critical Thinking
Team Work
Time Management
LANGUAGES
English Spanish
***************@*****.***
EDUCATION
MANUEL DOMINGUEZ HIGH
SCHOOL
High School Diploma, Compton
California
CASHIER
Burger King, Long Beach, California
Processed transactions (cash,
debit) accurately.
Handled cash, counted, and
balanced cash drawer/till.
Greeted customers, answered
questions, and provided friendly
assistance.
Maintained cleanliness of
checkout area.
Restocked equipment
SUNSET VILLA POST ACUTE
Housekeeper, Long Beach,
California
Deep cleaned, dusting, vacuumed,
mopped, sanitized (restrooms,
kitchens and patient rooms.)
"Managed all laundry duties,
including washing, drying, folding
patients linens, adhering to their
standards".
Ensuring patient satisfactions
JUL 2017 — JAN 2019
JAN 2019 — DEC 2019
2013 - 2017
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