Operations and Inside Sales Specialist

John Wong

“your address”, MA ***** phone number email address

Customer Service/ Inside Sales Representative – 10+ Years

Strong Leadership

Professional

Fast Paced Environment

Troubleshooting

Out-of-Box Approach

Strong communicator

2 years Associate degree in Electronic Engineering

-Order

Management

-Problem solving

-Strong organization skill

-Minimum supervision

-Technical Ability

-Multitasking

-Planning skill

-Ability to prioritize

-Heavy Workload

-Team Player

-Efficiently in fast

paced

-Work with all levels

within organization

-Attention to details

-Manufacture experience

-Positive attitude

-Strong work ethic

-Experience in

semiconductor

environment

-Knowledge of Mil

standard

-Excellent telephone,

written, and oral skill

-Proactive approach

COMPUTER & BUSINESS SYSTEM SKILLS:

Oracle, Agile, SAP & Manman, SalesForce.com, Big Machines,

Excel, Word, PowerPoint, FileMaker Pro

IBM PC/s Window 3/11; Window 95; Window NT; Window XP; Window 10, Window 11

PROFESSIONAL EXPERIENCE:

Customer Service/Inside Sales – Hologic Inc. Marlborough, MA- 2017

- 2025

Executes Order to Delivery processes to achieve a minimum 95% on-time delivery

Maintains minimum in-bound phone call and order creation volumes

Implements Direct Customer & FSE Trunk stock Inventory transfer process based on recommendation from team leads

Supports expediting process with sources of Supply to meet urgent Customer requirements

Provides support to FSE’s and Dealers on issue of product availability & part number identification

Identify and escalate issues that prevent or slow the efficiency of the Service Parts fulfillment process.

Collaborate cross-functionally with independent groups to automate the Spare Parts support processes and create cost reduction opportunities wherever feasible

Customer Service Support Specialist.

Audit Parts order for accuracy as needed

Utilize IS solutions (Oracle, Agile, etc.) to streamline Spare Parts fulfillment procedures

Monitor order backlog and status to ensure Parts delivery service levels are achieved

Assist in preparing monthly metrics reports for departmental performance

Respond to inquiries for order status and Parts information as required

Inside Sales Representative- Mellanox Technologies-Chelmsford, MA- 2016 - 2017

Interaction with Business Development Sales Manager, Channel Sales Manager, Distribution Channel and Sales Team to Insure opportunities through the sales Force funnel properly

Customer Service/ Inside Sales Support – International Rectifier Inc/HiRel. – Leominster, MA 2008 - 2016

Responsible for all pre and post sales responsibility for Northeast US & Eastern Canada, Southeast US & Puerto Rico territory

Responsible for the all quotation and order review, from receipt of customer Purchase Order through to shipment of high-tech micro-electronic high reliability products

Identify Supply/Demand mismatches and work with both customer and internal department to align requirements

Proactively provide shipment and delivery schedule information to customers

Ensure accurate and timely quote and order processing

Carry out order maintenance and ensure integrity of the order book

Communicate status of open / unprocessed orders to customers.

Provide Professional and responsive query resolution

Actively work with Reginal Sale Manager, Manufacturing Rep, and customer

Arrange and prepare presentations for on customer visit

Ensure ITAR compliance and request necessary export documentation from customer prior to order receipt for Rad Hard product

Investigate customer claims and facilitate satisfactory resolution

Process and track returns (RMAs) and communicate status to the customers

Providing training and support to customers

Remarketing ATE Refurbished System – Teradyne Inc – North Reading MA

GenRad was acquired by Teradyne

Managing daily operations of 10 million dollar per year used equipment business

Actively buying and selling GenRad, Teradyne, and competitive test systems

Managed and maintained both used systems and parts inventory of up to $2.5 M

Analyzed each Sales transaction to maximize revenue and profit margin

Set resale and trade-in values for all used in-circuit test systems

Planned and scheduled equipment through the re-manufacturing process

Order Management – GenRad Inc – Concord MA

Provided support in Technical/Commercial areas to World Wide Sales Organization

Handled technical questions regarding Hardware & Software configuration

Received orders, prepared all documents to ensure orders would be enter in timely manner

Reviewed system configurations and all commercial terms and conditions so that any problems were resolved prior to shipment

Establish expect-to-ship dates for all items

Interfaced with Manufacturing to make sure system will be delivery in timely matter

Match backorders and manufacturing turn-in weekly to maximize shipments

Monitor manufacturing schedule vs. forecast and notify supervisors of any imbalances

Senior Group Leader in Manufacturing - GenRad Inc – Concord MA

Responsibilities included managing 20+ technicians to assistance in trouble-shooting and bring up new test systems on the production floor

Responsible for coordination, planning, and scheduling associated with new product

Delegated responsibilities to ensure system were turned in a timely fashion to meet customer requirements, and meet revenue plan commitments

Interface internally with Engineering to resolve any application issue

Assess and grade the individual performance of each Technician

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