Detail-Oriented Data Entry & Admin Professional

Cassandra Hayes

*.***************@*****.*** 424-***-**** Huntington Beach, CA

SUMMARY

Detail-oriented professional with 14 years of experience seeking Data Entry role. Proven expertise in managing high volumes of data and maintaining accuracy, supported by strong skills in Microsoft Office Suite, CRM platforms, and process improvement. Recognized for exceptional multitasking and time management abilities, ensuring efficient data handling and client satisfaction.

WORK EXPERIENCE

JWilliams Staffing (Temporary Placement) Remote / California Leasing Agent Jan 2023 - Present

• Conduct property tours and guide prospective tenants through application and qualification steps, ensuring a smooth process.

• Provide empathetic communication to applicants, assisting those facing financial or housing challenges.

• Contribute to maintaining high occupancy rates and client satisfaction across multiple property sites. Airman Flight Training Long Beach, CA

Sales & Marketing Representative Apr 2023 - Sep 2025

• Recruited prospective students for pilot training programs through proactive outreach and engagement.

• Managed sales calls resulting from social media campaigns, developed in partnership with the marketing team, to drive student enrollment.

• Represented the organization at trade shows and school events, conducting program tours and presentations to generate leads and promote enrollment.

Conversion Monster Remote

Real Estate Assistant / Transaction Coordinator (ISA) Dec 2021 - Jan 2024

• Managed inbound leads and converted inquiries into qualified appointments, consistently surpassing monthly targets.

• Improved follow-up efficiency and lead management, contributing to enhanced conversion rates.

• Maintained strong client satisfaction and communication standards, earning recognition for service excellence. Scott & Associates Rochester, NY

Garnishment Specialist Mar 2019 - Nov 2020

• Managed and organized client files, conducted thorough case research, and ensured the accuracy of garnishment collection processes.

• Negotiated payment arrangements with clients, maintaining empathy and professionalism to foster constructive relationships.

• Collaborated with team members to streamline processes and improve efficiency in managing garnishment cases. Genesee Valley Club Rochester, NY

Club Assistant Aug 2019 - Sep 2020

• Coordinated daily operations to ensure efficient event execution and high-quality member services.

• Collaborated with kitchen and management teams to maintain seamless service delivery. JWB Steakhouse (Margaritaville Resort) Miami, FL

Server 2016 - 2018

• Delivered exceptional dining experiences by attentively addressing guest needs and maintaining high service standards in a fast-paced, upscale environment.

• Ensured consistency in service quality through the training of new team members on hospitality best practices and effective upselling techniques.

• Enhanced guest satisfaction by meticulously attending to details and fostering a welcoming atmosphere. The Agency Beverly Hills, CA

Real Estate Assistant Oct 2014 - Jun 2018

• Coordinated marketing efforts and managed client communication for luxury property listings.

• Organized and facilitated open houses to enhance property visibility and client engagement.

• Prepared and processed contracts, deal sheets, and listings utilizing MLS, ZipForms, and DocuSign. American Healthcare Capital Marina del Rey, CA

Administrative Assistant Mar 2011 - Oct 2014

• Coordinated open house events, client visits, and property inspections to ensure seamless execution and preparedness.

• Delivered administrative support for marketing campaigns, contributing to enhanced brand visibility and engagement.

• Assisted with sales initiatives, facilitating communication and organization to drive business objectives. Coldwell Banker Marina del Rey, CA

Receptionist / Real Estate Assistant Oct 2009 - Mar 2011

• Managed property listings and prepared marketing materials to enhance visibility and engagement.

• Assisted with contract documentation and supported agents in client communication and lead generation efforts. EDUCATION

Buffalo State University

Bachelor of Science, Computer Information Systems

Buffalo, NY

Dec 2008

SKILLS

Customer Service • Empathy & Active Listening • Salesforce • CRM Platforms • Appointment Coordination • Process Improvement • Hospitality & Fine Dining Service • Communication • Microsoft Office Suite • DocuSign • Scheduling

• Conflict Resolution • Multitasking • Time Management • Adaptability • Real Estate Support

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