Data-Driven Mathematics Professional with Analytics Expertise

Patrick Piedra

** ****** **. *** ***, Schenectady NY 914-***-**** **************@*****.***

https://www.linkedin.com/in/patrickpiedra/

EDUCATION AND CERTIFICATIONS

Masters of Arts Mathematics

University at Albany, New York

Bachelors of Science in Mathematics with a Dual Minor in Computer Science & Informatics Relevant course work: Statistical and Biostatistics Methods/Modeling, SAS, Geographic Information Systems, Survey Development, Historical Research, Encrypting through various techniques EXPERIENCE

AYCO, Cohoes, NY July 2021 - November 2025

Operations - Client Support Representative

Ran daily audits to verify and organize department analytics

Compiled and analyzed data, and presented patterns and trends in daily reports to managers for review, detailing department statistics and growth opportunities for the team

Developed, managed, and adapted new platforms and programs in collaboration with other departments and external advisers

Held meetings with technical developers, direct users, and cursory users to ensure proper adaptability for users and improvement of overall experience

Assisted clients and external teams with identifying and resolving platform issues using various forms of communication

Created, modified and automated internal macros using both Visual Basic within Outlook & Excel, and Aqua Data Studios for increased efficiency

Developed clear & concise training materials for multiple roles for new employees and for cross-training purposes

NYSDOH, Menands, NY September 2022 - August 2023

Healthcare Data Analyst

Reviewed and Validated legitimacy of Medicaid Data Requests

Retrieved data from Medicaid Data Warehouse software for Multiple Attorneys and Document Retrieval Companies

Categorized and updated throughout the Claims Details Request on Access

Maintained and organized various coding equipment during relocation to a new, expanded space SEFCU, Schenectady, NY July 2019 - July 2021

Solutions Specialist

Received calls from members to assist with problems/requests/inquiries

Maintained and updated member accounts and statuses, including tracing Debit cards and checks

Digitized and converted confidential documents through various platforms

Communicated with various departments to ensure accuracy and high levels of service American National Insurance, Glenmont, NY February 2016 - March 2019 Programmer Analyst

Created & altered unique insurance quotes using Duck Creek platform

Trained with Author and implemented Quality Assurance to XML documents corresponding to specific requests

Developed and maintained workers' compensation line for business and added states over time SKILLS

Fluent in Spanish Proficient in HTML/CSS coding, Visual Basic & Microsoft Excel Coding Efficient in Python, MatLab Programming, R, Javascript, Java & SQL

Large Language Models Effective Communicator/Trainer Problem-solving INTERESTS

Technical: MATLAB experience, Python, R, Visual Basic, XML, Microsoft Office Suite (Word, Powerpoint, Excel, Access)

Building Websites through HTML/CSS on Notepad++

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