Sales and Customer Service Specialist

Sheila A. Merkes

**** * *******

Appleton Wi ****4

920-***-****

*********@*****.***

Objective

To utilize my professional knowledge and work experience to pursue my abilities

to accelerate the profitability of the company and my personal goals.

Professional Qualifications

I have an extensive background in providing superior customer service and

meeting sales objectives. I have strong verbal communications skills, a

positive attitude, versatile background and the ambition to excel.

Professional Experience

School Specialty, 2018-2025

! Generate new business and expand profit margins.

! Collaborate with vendors to optimize the customer experience

! Sell curated custom classroom solutions to tailor specific needs.

JJ Keller, 2015- 2018

! Manage accounts for large businesses for their safety and compliance supplies.

! Sell safety and compliance products and identify opportunities to cross sell.

! Meet and exceed goals.

West Business Solution, 2014- 2015

! Sell cellular applications to commercial businesses.

! Upgrade lines of service and acquire new lines of service.

! Provide an excellent customer experience.

Skills

Problem solving.

Lead generation through email and phone.

CRM knowledge in Salesforce, Tableau and Stratum.

Proficient in Microsoft Word, Excel and Power Point.

Results driven.

Excellent communication and negotiation skills.

Education

High School Diploma Munising High School, 1994

Ameripr

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