Dynamic Patient Administrative Assistant with 20+ Years Experience
Resume:
JEAN R ZWASCHKA-WROBEL
Burnsville, MN *****
*********@*******.***
Objective
Dynamic and dedicated professional with over 20 years of experience in customer service, including a significant tenure at Delta Airlines. Proven ability to ensure customer safety and satisfaction while managing schedules effectively. Recognized for exceptional communication skills and adaptability in high-pressure environments, consistently enhancing client experiences.
Additional Skills
Customer Service
Time Management
Computer Skills
Communication Skills
Organizational Skills
Customer safety
Schedule management
Service coordination
Attention to detail
Calm under pressure
Adaptability and flexibility
Interpersonal communications
Job History/Duties
Client Service Coordinator, 10/2020 03/2025
Spalon Montage Chanhassen, MN
Delivered exceptional customer service by promptly addressing inquiries and resolving issues efficiently.
Managed incoming phone inquiries to provide accurate information and effective support.
Coordinated service operations, ensuring timely and effective responses to customer needs.
Maintained appointment records to optimize operational workflows and enhance communication.
Proficiency in Zenoti scheduling software
Flight Attendant, 11/2000 08/2020
Delta Airlines Minneapolis-Saint Paul, MN
Managed domestic and international flight operations, prioritizing safety and service standards.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Oversaw cabin security, surveillance, emergency response, and firefighting protocols during flights.
Trained in CPR and Automated External Defibrillator techniques to enhance emergency preparedness.
Collaborated with charter flight crew to maintain exemplary customer service on all flights.
Education
Central Lakes College Brainerd, MM
Major Travel Planner
Courses: Travel Planner
Saint Cloud State University Saint Cloud, MN
Major Chemical Dependency Counseling
Courses: Psychology
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