Administrative Operations Specialist with Strong Coordination Skills
Resume:
PROFESSIONAL SUMMARY
To embrace a position where my skills, experience, and values can be a
great fit. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
SKILLS
Fluent in Basic Spanish.
Knowledge in medication
administration, CPR, first aid,
mandatory abuse reporting.
• • Labor Relations
• Business Administration • Phone Call Answering
• Credit Checks Customer and Client
Relations
•
• Administrative Support • Self Starter
• Filing
CONTACT
**********@****.***
Carlisle, Iowa 50047
EXPERIENCE
Administrative Assistant
AUG 2011 - PRESENT H and R Construction
Successfully managed all aspects of the business, including marketing, advertising, payroll, invoicing, scheduling, inventory, accounting, and material orders.
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• Demonstrated exceptional organizational skills in handling clerical functions and answering calls.
• Maintained strong relationships with clients, resulting in repeat business and referrals.
• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
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Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
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• Managed office supplies inventory and placed orders when necessary.
• Served as primary point of contact for facilitating operational and administrative inquiries. ANGELA HERNANDEZ
Team Leader
JAN 2012 - OCT 2014 Lexington Home Based
Direct Support Staff
JAN 2008 - OCT 2010 Candeo
• Maintained office inventory by assisting with supply orders.
• Maintained calendars and schedules to set appointments for management team.
• Built and maintained relationships with vendors and other external contacts.
• Coordinated travel arrangements for employees and clients as needed.
• Answered telephones to give information to callers, take messages, or transfer calls. Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
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• Scheduled and confirmed appointments for clients, customers, and supervisors.
• Made copies of correspondence and other printed material.
• Ordered and dispensed supplies to maintain office inventory.
• Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
• Searched to find needed information, using such sources as Internet.
• Responsible for 13 direct support staff members and 7 consumers My role as Team Lead was to assist disable adults in achieving their personal goals and learning to live in a home- based environment
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Assistance in areas such as money management, personal hygiene, cooking, cleaning, medication, and any other personal goals they wanted or needed to work on
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I trained new employees (direct support staff members) the proper way to document for Medicaid billing, medication documentation, and supported employees in any way I could to help them be the best direct support staff they could.
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• Mentored and coached team members to ensure successful performance.
• Delegated tasks to team members according to project requirements and employee strengths.
• Mentored junior staff by providing advice on how to handle challenging situations effectively.
• Provided guidance to the team on best practices for completing tasks efficiently and accurately.
• Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
• Resolved problems and escalated high-level issues to supervisor within established timeframes.
• Assisted in the recruitment and onboarding of new team members. Assisting disabled adults living in a home-based environment to work on and complete their daily livings skills and goals
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• Medication Administration, documenting each day's events and goals that were worked on that day.
• Actively participated in staff training sessions designed to improve knowledge base of current practices.
• Monitored medications for accuracy of dosage amounts and frequency of administration. Provided direct support to individuals with mental and physical disabilities, utilizing strong communication and interpersonal skills.
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• Provided crisis intervention services when necessary using positive behavior supports and interventions strategies.
• Adhered to safety protocols such as proper body mechanics when transferring clients from wheelchairs or beds.
• Organized recreational activities for clients to foster socialization skills.
• Collaborated with other team members including case managers, medical professionals and family members.
• Demonstrated empathy towards individuals served while maintaining professional boundaries.
• Resolved conflicts between peers or between staff members and clients in a respectful manner. EDUCATION
Completed coursework towards G.E.D in Liberal arts and Spanish Des Moines Area Community College (DMACC)
LANGUAGES
Spanish
Conversational
Dmacc
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REFERENCES AVAILABLE
True
REFERENCES
References available upon request
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