DevOps, Oracle Database, Azure, Software Engineering
Resume:
PHENIX CITY, ***** • ********@******.*** • 334-***-****
JASON DIFFEY
PROFESSIONAL SUMMARY
Dynamic technology infrastructure specialist with extensive experience at BetaNXT, excelling in cloud database management and compliance oversight. Proven track record in optimizing Oracle performance and leading technical teams. Adept at strategic problem-solving and fostering client relationships, ensuring seamless operations and enhanced user satisfaction.
EMPLOYMENT HISTORY
SENIOR SPECIALIST, TECHNOLOGY INFRASTRUCTURE09/2014 – 01/2026
BetaNXTColumbus, GA
Ensures adherence to compliance oversight of our mutual fund trading platform known as FUNDLINX.
Oversee all Cloud Databases (Autonomous OCI and Base) and Hosted Environments to include 8 of our mutual fund clients that connect to our system for multi-day trading to include PNC Bank, Fifth Third Bank, Ameritas, BPAS, Northern Trust, Protective Life, Security Benefit and T Rowe Price.
Monitor all tasks that are enabled within JAMS Scheduler for our Hosted Clients and will also review and resolve any Splunk Alerts that occur during the tasks.
Assist in updating the code in the Hosted Environments for the FUNDLINX Trading program to include SQL scripts and queries.
Run manual or automated test cases on source codes and evaluate results from the Fundlinx QA environment.
Identify and implement any manual processes that can be automated.
Monitor, troubleshoot and optimize application performance and system reliability.
Maintain logging and alerting systems with Splunk Enterprise.
Provide application bugs to Development team if needed.
Document all phases of tests as well as defects within JIRA for Product review.
Perform tests in UAT before the final release into Production to make sure all the source code, configuration files and automation are set up.
Verified apps open through Citrix Workspace and testing processes to make sure there are no Oracle errors.
Research Oracle errors and act in correcting or rerunning SQL Scripts.
Involved with setting up Password Aging Profile in Oracle database for Fundlinx password expiration. This could be set to 30-, 60- or 90-day expiration.
Provide clients with access to Citrix Workspace for application connectivity.
Set up new users in Active Directory for application access.
Install Prerequisites and Full Version of Oracle on Windows 2019-2022 Servers.
TECHNICAL SUPPORT SPECIALIST LEAD04/1999 – 09/2014
TSYSColumbus, GA
Managed a technical support team, ensuring efficient service delivery to 8,000+ users worldwide.
Managed daily operational workflows and systematically assigned helpdesk tickets to technicians based on urgency and complexity.
Facilitated professional growth and skill enhancement for team members to ensure job proficiency.
Directed tactical and strategic initiatives to drive company growth and technological advancement.
Interfaces with all areas within the company and communicates with clients for planning and problem resolution.
Provide effective presentations and communications and manage time and priorities.
Diagnosed and troubleshot hardware and software problems using advanced diagnostic tools.
Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Developed training materials and conducted sessions to improve team knowledge on products.
Implemented process improvements that streamlined issue resolution workflows, enhancing efficiency.
Mentored junior staff on troubleshooting techniques and effective communication strategies with clients.
Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Documented support interactions for future reference.
Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
GOVERNMENT AUDITOR LOAN OFFICER08/1997 – 04/1999
Chase Manhattan Mortgage Co.Monroe, LA
Certified all loans to make sure they were closed in a timely manner.
Obtained and compiled copies of loan applicants, credit histories, corporate financial statements, and other financial information.
EDUCATION
HIGH SCHOOL DIPLOMA1996
Shaw High SchoolColumbus, GA
COURSES
AZURE DEVOPS FOUNDATIONS
INTRODUCTION TO TERRAFORM ON AZURE
DATA ANALYTICS
DATA ENGINEERING PROFESSIONAL
SKILLS
Cloud Database Management, SQL Scripting, Citrix Administration, Oracle Performance Tuning, Compliance Oversight, Technical Troubleshooting.
LANGUAGES
English (Highly proficient).
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