Remote Administrative & Operations Support Specialist

NINA OBI OGBUAGU

Remote Administrative & Operations Support Professional

United States (Remote)

Email: **************@*****.*** Phone: +1-410-***-**** PROFESSIONAL SUMMARY

Remote Administrative and Operations Support professional with over six years of experience supporting day-to-day business functions in fully remote environments. Experienced in administrative support, email and chat-based customer communication, CRM support, data processing, and operational task execution. Highly organized, detail- oriented, and process-driven, with a proven ability to manage high-volume workloads, maintain accurate records, and support multiple teams efficiently. CORE SKILLS

- Remote Administrative Support

- Email & Chat Customer Support

- Calendar & Inbox Management

- Data Entry & Data Processing

- CRM Support (HubSpot, Salesforce, Zoho)

- Operations & Business Support

- Task & Workflow Tracking

- Documentation & File Management

- SOP Adherence

- Microsoft Office & Google Workspace

PROFESSIONAL EXPERIENCE

Remote Administrative & Operations Support Specialist (Contract) ClinTrial Connections Staffing Agency Remote 2019 – Present Contracted to multiple U.S.-based client organizations including professional services firms, healthcare-adjacent businesses, technology-enabled service companies, and small-to-mid- sized organizations.

- Provided remote administrative and operations support to client teams across diverse industries

- Managed calendars, inboxes, document preparation, and internal coordination with minimal supervision

- Handled high-volume email and chat-based customer and internal communications, ensuring timely and professional responses

- Supported CRM systems by updating contact records, logging activities, assigning leads, and generating routine reports

- Performed data entry and data processing tasks with a strong focus on accuracy, consistency, and data integrity

- Supported daily operations through task tracking, follow-ups, and preparation of routine status updates

- Organized and maintained digital files and documentation using shared drives and collaboration platforms

- Followed established standard operating procedures to support workflow efficiency and consistency

TOOLS & TECHNOLOGY

- Google Workspace (Docs, Sheets, Drive, Calendar)

- Microsoft Office (Word, Excel, Outlook)

- CRM Platforms (HubSpot, Salesforce, Zoho – user level)

- Task & Workflow Tools (Asana, Trello, ClickUp, Monday.com)

- Customer Support Platforms (Zendesk, Freshdesk, Intercom) EDUCATION

Coursework and professional training in business operations, administrative support, and remote work environments.

STATUS

Authorized to work in the United States

Open to contract and hourly remote roles

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