Data Entry & Remote Support Specialist

Amanda Ferrell

Richmond, VA ****************@*****.*** 804-***-****

Authorized to work in the U.S. Open to Remote Work

PROFESSIONAL SUMMARY

Detail-oriented and reliable professional with over 8 years of experience in customer service, operations, and data entry-related responsibilities. Skilled in accurate data entry, documentation, remote communication, and problem resolution. Seeking a fully remote Data Entry position where strong typing, organizational skills, and attention to detail can support business operations.

CORE SKILLS

Data Entry, Microsoft Excel, Microsoft Word, Microsoft Outlook, Typing Accuracy, Remote Communication, Record Management, Customer Support, Time Management, Computer Skills, Scheduling, Problem Resolution, Organization

PROFESSIONAL EXPERIENCE

Shift Lead – Five Guys, Richmond, VA (Oct 2021 – Present)

- Supervise daily operations and lead team members to meet performance goals

- Manage scheduling, cash reconciliation, and shift reporting

- Resolve customer issues professionally while maintaining service standards

- Train new hires and support management with operational tasks

Data Entry Associate – Teleperformance (Remote) (Feb 2022 – Nov 2023)

- Entered and updated customer and case information accurately in internal systems

- Reviewed data for errors and corrected discrepancies to maintain database integrity

- Managed digital records and documentation following company procedures

- Communicated with team members and supervisors in a remote environment

- Maintained productivity and accuracy while handling high-volume tasks

Key Holder / Bartender – Island Shrimp Co., Midlothian, VA (Aug 2019 – Apr 2021)

- Opened and closed restaurant, handled safe counts and deposits

- Led staff, delegated tasks, and ensured policy compliance

- Addressed and resolved customer concerns to ensure satisfaction

EDUCATION

Class A CDL – CDS Tractor Trailer Training, Chester, VA (2024) – GPA: 95

High School Diploma – J.R. Tucker High School, Richmond, VA

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