Multi-Industry Operations Specialist with Leadership Experience

KOLE ATHERLY

**** ****** ***** **** **********, GA 30039

Mobile: 470-***-**** Email: ***********@*****.*** OBJECTIVE

I am a talented, strategic and hardworking professional with over 20 years experience in the fitness, retail, human resource and hospitality industry. Seeking to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of an organization.I seek to obtain a position that will provide me the ability to apply my sales, management and customer service skills to a growing organization. EXPERIENCE

DUBOLYU LOGISTICS, Ellenwood, GA — Delivery Driver/ Dispatcher- 2023-Present

. Delivers high quality products to customers in a safe, professional and timely manner.

. Conduct pre and post inspection of delivery vehicles.

. Ensures the safety and security of loading and unloading the delivery vehicle

. Contact customers to confirm delivery details.

. Provide excellent customer service.

KI-RA HOLISTIC LIVING, Boca de Chavon, Dominican

Republic -Property Manager

2018-2020

. Managed the overall operations of Ki-RA Holistic living

. Supervised the Front Desk, Massage Therapists, Cooks, Gardeners, Housekeepers and Maintenance staff.

. Responsible for Staff Scheduling, Payroll and Recruiting

. Responded to all incoming communication with Clients and Guests via email, phone or in person

. Organized Events such as retreats, workshops and guest activities

. Assisted with the development of the company's website.

. Implemented and Enforced protocols for daily operations.

. Oversaw the maintenance and upkeep of the property. EDUCATION

Alvin Ailey American

Dance Theatre, New

York, NY

1992-1994

Marymount Manhattan

College, New York, NY

1991-1995

.

SKILLS

. Excellent communication

and organizational skills.

. Highly responsible and

reliable.

. Ability to work cohesively as

part of a team.

. Strong interpersonal and

problem-solving skills.

. Proficient in Microsoft Suite,

Salesforce, Moso

. I work well under pressure

and co-exist in a friendly, fast

pace and professional

environment.

KOLE ATHERLY

4079 Valley Brook Road Snellville, GA 30039

Mobile: 470-***-**** Email: ***********@*****.*** EQUINOX FITNESS, New York, NY - Assistant General

Manager/ Membership Advisor- 2010 - 2018

. Responsible for achieving individual sales, renewals and ancillary service goals.

. Prospected new business and clients, with strategic outreach, in reach and secured member referrals monthly.

. Hosted in club, onsite, outreach events to generate new business.

. Provided ongoing customer service by building rapport and lasting relationships with prospective and current members.

. Participating in all club services, programs and products.

. Record achievements: Achieved and exceeded monthly sales goal 36 out of 38 months at one location.

. Assistant General Manager for three locations in New York City

. Managed overall club operations including, but not limited to, approving payroll for the Maintenance, Personal training, Retail, Group fitness and Sales Department.

. Lead the Human Resource Department with Recruiting, Hiring, Firing, and Ensuring all Standing Operating procedures were upheld and Enforced. BALLY TOTAL FITNESS CORPORATION, New York, NY-

General Manager - 2006 -2010

. Lead club staff in the execution of exemplary customer service and managed club profitability, growing all sources of revenue via revenue generation and expense management.

. Record achievement- 2007: Lead the flagship club to number one in profitability out of 350 clubs nationwide.

. Evaluated and managed club cleanliness standards, including conducting club inspections and walk-throughs multiple times per day; zone cleaning, racking weights, locker rooms, fitness studios and coordinated club cleaning parties.

. Supported and assisted in growing the Personal Training, Retail and Group Fitness revenue.

. Managed, reviewed and approved designated employee time keeping. Inspecting distribution or reconciliation by enforcing and adhering segregation of duties.

. Recruited, hired, developed, evaluated and managed qualified club staff. REFERENCES AVAILABLE UPON REQUEST

KOLE ATHERLY

4079 Valley Brook Road Snellville, GA 30039

Mobile: 470-***-**** Email: ***********@*****.***

.

KOLE ATHERLY

4079 Valley Brook Road Snellville, GA 30039

Mobile: 470-***-**** Email: ***********@*****.***

.

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