Senior IT Program & Project Leader with Agile/SAFe Expertise

Matthew Seguin

Atlanta, GA 240-***-**** **********@*****.*** linkedin.com/in/matthewseguin

Summary

IT Program and Project manager with extensive experience building and achieving IT strategic and operational objectives across local, federal, and corporate sectors. Responsible for establishing improved governance frameworks, effective utilization of Agile/Waterfall methodologies, and AI supported digital transformation initiatives which delivered effective program/project outcomes. Certified SAFe® Agilist and PMP with expertise in cross-organizational communications, stakeholder engagements, performance optimization, and enterprise-level achieved outcomes.

Core Competencies

•Core Competencies: Digital Technology Strategy & Roadmaps, Cloud, AI, & Emerging Tech Adoption, ITSM & ServiceNow Implementations, KPI, ROI & Performance Optimization, Executive Stakeholder Engagement, Team Leadership, Coaching & Mentorship, Risk & Compliance Management, Vendor & Partner Relationship Management, Budget Oversight ($100M+), Agile, SAFe, & Waterfall Project Delivery

•Technical Skills: SAFE® Agilist, Agile/Waterfall / DevOps practitioner, Business Application Product Owner & Agile Release Train Engineer, PMP Certification, PMI - 425233

Work Experience

E-toile Consulting Dec 2024 - Present

Senior Program Manager (Fractional) Agile PM Cloud AI Implementation Business Transformation Atlanta, GA

•Responsible for a digital growth strategy that optimized IT innovation initiatives, enhancing overall project efficiency

•Own organizational change efforts across financial services and corporate engineering sectors, leading to improved adaptability and alignment with strategic goals

•Accountable for program reporting, metric tracking and risk management for all corporate digital initiatives

•Delivering multimillion-dollar cost savings outcomes through the implementation of AI support services and cloud business application transitions.

Abrams Security Dec 2018 - Nov 2024

Senior Program Manager Agile PM Cloud AI Implementation ITMS Atlanta, GA

•Responsible for IT Service Management (ITSM) ServiceNow transitional digital initiatives delivering $40M in savings.

•Delivered AI-powered ServiceNow Virtual Agent, providing an outcome of a 20% increase in customer self-service resolution.

•Defined IT business transitional roadmaps ensuring alignment with business objectives and compliance requirements.

•Consolidated SAP financial systems with BI analytics building end-to-end data models.

•Directed cross-functional teams, developing project leaders and instilling a culture of accountability and delivery excellence.

NCR Mar 2017 - Dec 2018

PMO Director Safe Agilist PM Waterfall/Iterative/Agile /Kanban Corporate IT Service Mgmt. Atlanta, GA

•Responsible for a 40% increase in all PMO associated SLA/OLA/OKR performance metrics, resulting in outcome improvements in annual strategy development, planning increment activities, execution capabilities, and better resource utilization

•Accountable for establishing a framework for transitioning from a waterfall/incremental PMO to a DevOps and SAFe® Agilist product-centric paradigm, utilizing Agile methodologies and enhancing project delivery

CISCO Jul 2014 - Mar 2017

PMO Director IT Product Owner IT Service Mgmt. Atlanta, GA

•Responsible for digital performance baselines across IT service portfolios, improving service quality and resolution time outcomes by 30%.

•Accountable as the product owner for enterprise media related technology platforms, ensuring successful integration and deployment across North and South America.

•Responsible for strategic vendor partnerships, ensuring alignment of digital initiatives with business priorities and budget constraints.

DRT Strategies Apr 2013 - Jul 2014

Sr. Director of Health IT IT Business and Product Owner Arlington, VA

•Accountable for DRT's FDA portfolio revenue in 6 months through resource optimization, improved contract performance, better stakeholder communications, developed program evaluation activities and service delivery improvements for 13 separate task orders.

•Responsible for meeting all annual revenue goals by achieving a 200% increase, demonstrating effective leadership and strategic planning

IDL Solutions Nov 2011 - Apr 2013

Director of Operations IT Business and Services Owner Reston, VA

•Responsible for overhauling and rescuing a failing US Treasury PMO $60M IDIQ contract by implementing specific industry’s best practices, which improved program productivity and increased client satisfaction

•Accountable for leading a cross-disciplinary cloud-based Big Data Enterprise Hadoop solution using canonical data types for Centers for Medicare & Medicaid Services Affordable Care Act (ACA) federal exchanges, enhancing data processing efficiency and outcomes for the federal exchange

•Responsible for improvements to existing Plan-Do-Check-Act (PDCA) workflows into Lean Six Sigma approaches which provided contentious improvement driven outcomes which solved critical system performance issues

NCI Information Systems, Inc. Nov 2009 - Nov 2011

Account Manager Federal IT Solution Service Offering Owner Reston, VA

•Accountable for OLA/OKR program management activities for NCI's FDA Enterprise Lifecycle Management Systems (ELMS) $100M IDIQ and ICT 21 Data Consolidation ($30M) T&M contracts, as well as HHS PSC Functional Area 4 COOP and DR IDIQ ($10M) contract vehicles.

•Responsible for successful project delivery by implementing ITSM strategies and Agile application development methodologies.

The MITRE Corporation Oct 2005 - Oct 2009

Senior Executive Trusted Advisor, HHS ASPR CIP bioterrorism preparedness and response program Arlington, VA

•Accountable for database and application improvement recommendations for the new National Strategic Stockpile, enhancing system efficiency and reliability

•Responsible for the evaluation of IT continuity of government and disaster recovery systems for HHS as the Critical Infrastructure Protection (CIP) Liaison, using ITSM strategies to ensure outcomes related to vulnerabilities. security/resiliency improvements and robust disaster recovery capabilities

Education and Certifications

Catholic University of America, Washington, DC

MS, Microbiology, Minored in Computer Programming Washington DC

•Achievements: scientific publications, Vaccine Development

•Coursework: Computer Programming, Clinical Trail Management

University of MD Baltimore County, Catonsville, MD

BA, Biology and Data Analyst Baltimore MD

•Achievements: Scientific Publication, Statistical Data Analysis

•Coursework: DNA Analytics & Assessments

Certifications

•SAFe® Agilist

•ITIL

•Lean Six Sigma Green Belt

•PMP Certification: PMI - 425233

Contact this candidate